Sonny Bates, who acquired Sonitrol in 1969 and changed the way our business protected homes and companies, was a visionary. Sonny's experience in law enforcement allowed him to understand criminals more than anyone else could. Our company still employs his methods. When you have a lot to do and need to speak to someone, why would they want to call a machine? No one! You may call our Customer Service Center and be greeted by a human being.
We can guard any company and residence from Orange Park to Jax Beach. We can secure all of Jacksonville, including Hollyford, Naval Air Station Jacksonville to the south, and the Naval Air Station Jacksonville in the south. Our extremely reliable fire detection, burglary, and access control technologies, like camera and door access control, save lives. We can keep track of a system installed by another security company. Our control station can notify first responders wherever they are within seconds of an alarm being triggered.
Reviews Summary
Bates Security reviews show an overwhelmingly positive customer feedback. Customers applaud the professional technicians and exceptional customer service. According to them, security system installations are carried out with care and the billing is transparent and affordable. The technicians are also adept at solving all problems. There have been cases of system malfunction, but Bates Security is quick to respond and resolve the problem. The company is also commended for following-up after the transaction and ensuring that the customers are satisfied with the service. A variety of positive client feedback on the customer service summary sections of the company's website suggest the remarkable manner in which Bates Security care for its customers. this illustrates their dedication to customer satisfaction and upkeep of the reputation which is likely to last for a long time in the Modern Security Systems sector. according to the reviews, fixing may come from anywhere and anytime, which is why customers need assistance immediately. It is gratifying to see that most of the customer complaints are handled professionally.. The fire systems are particularly impressive and customers recommend it as a preferred choice. Bates Security has good customer relations and this will keep the business going for a long time.
This is a summary of the key points in the reviews.
Frequently asked questions
7 questions
What do Bates Security clients say about the work?
Clients frequently praise the team's professionalism, responsiveness, and expertise. Specific staff like Lisa and Chris are highlighted for their helpfulness and knowledge, while many appreciate the thoroughness of the installation process and ongoing support.
Does Bates Security offer technical support for existing systems?
Yes, they provide technical support, which includes troubleshooting existing systems, system upgrades, and remote support. Reviewers have noted the effectiveness of their support team in resolving issues quickly and efficiently.
Can I get a security system installed for my business in Jacksonville?
Absolutely, Bates Security specializes in commercial security system installation, ensuring your business is well protected with state-of-the-art technology.
How does Bates Security handle system maintenance?
They offer comprehensive system maintenance services, including annual system checks, emergency call-out service, and battery replacement to ensure your security systems are always operational.
Who leads Bates Security and what is their experience?
Bates Security was founded by Sonny Bates, a pioneer in security systems since 1969, leveraging his law enforcement background to develop effective security techniques still in use today.
What types of video surveillance services does Bates Security provide?
They offer a range of video surveillance services, including CCTV camera installation, DVR setup, and remote viewing setup, ensuring comprehensive monitoring for homes and businesses.
Where is Bates Security located?
9700 Philips Hwy STE 108, Jacksonville, FL 32256, USA
Location & directions
Jacksonville, Florida
Bates Security
Security Systems
Address
9700 Philips Hwy STE 108, Jacksonville, FL 32256, USA