Helpful staffAbove and beyondExcellent serviceKnowledgeable staffFair pricingGreat selectionQuick repairsFriendly serviceDerailleur adjustmentPersonal service
About this business
The technicians at Open Road Bicycles are certified and equipped to handle any repair or adjustments. Our team can recommend the best products to enhance your riding experience. Call ahead for same-day service. Your repairs may take several days, as there is a queue for repairs. Your bike must be checked in to the department before any work can be done. We work on a first-come-first-serve basis. When you take your bike in, you will receive a price quote, repair estimate, and a turnaround time. If we need to add more parts or labor, the prices will be adjusted, and the customer will be informed about it. Free 3-month bike maintenance is available. The cables and bearings (headset, bottom bracket, and hubs) on your new bike may stretch during the “break-in”. The bike may start to shift and the gears may slip slightly. This is normal and will be adjusted during your free tune-up. The tune-up is not required, but appointments are recommended so they can be done quickly.
Reviews Summary
The overall feedback it's that the cycle shop is very supportive, engaging, and lets an outstanding supply of cycles and accessories for clients. A lot of positive feedback praise the variety of bikes and spares in the shop and the exceptional staff with positive feedback on their service. Customers say that it's the right place for the community as many shoppers say that service is a place of choice for many people and will highly recommend other cyclists. The many customers who are happy with the staff say they were optimistic and the way they were treated shows clearly that they care about the customers. It may ask people who have been to the shop to go once more. The offer deals at very low prices. Many customer gives a positive news.
Frequently asked questions
7 questions
What do Open Road Bicycles clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning Scott for his helpfulness. They highlight the shop's excellent service, timely repairs, and the quality of bike customization and assembly. Cleanliness and a welcoming atmosphere are also recurring themes.
Does Open Road Bicycles offer free maintenance for new bikes?
Yes, they provide free bicycle maintenance for the first 3 months after purchase. This is part of their commitment to ensuring a smooth break-in period for new bikes.
What services does Open Road Bicycles provide?
They offer a variety of services including Bike Sales (Road Bikes, Mountain Bikes, Electric Bikes), Bike Repair (Tune-Ups, Flat Tire Repair, Brake Adjustments), Bike Accessories (Helmets, Saddles, Lights), Bicycle Customization (Fit Adjustments, Component Upgrades, Custom Builds), and Group Rides (Scheduled Group Rides, Themed Rides, Adventure Rides).
How long does it typically take for repairs at Open Road Bicycles?
Most repairs require leaving your bike with them for several days. However, they do offer same-day service if you call ahead.
What are the hours of operation for Open Road Bicycles?
Their hours are as follows: Monday: 10:00 AM - 6:00 PM, Tuesday: 10:00 AM - 6:00 PM, Wednesday: 10:00 AM - 6:00 PM, Thursday: 10:00 AM - 6:00 PM, Friday: 10:00 AM - 6:00 PM, Saturday: 10:00 AM - 5:00 PM, Sunday: Closed.
Can I get my bike customized at Open Road Bicycles?
Yes, they provide bicycle customization services including fit adjustments, component upgrades, and custom builds to enhance your riding experience.