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  1. US
  2. FL
  3. Miami
West Marine

West Marine

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Open  8:00 AM-8:00 PM now
3635 S Dixie Hwy, Miami, FL 33133, USA Get Directions
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ABOUT   Services Excellence Summary

West Marine sells more than 110,000 items, ranging from basic rope to cutting-edge marine electronics. As the leading distributor in the industry, we digitally and traditionally retail fishing and boating equipment. We have 240+ locations across the US, catering to boaters both online and in-store. We also devote ourselves to promoting marine habitats and minimizing our ecological impact. Boats have been a source of inspiration for generations. They have provided fertile ground for all kinds of art, music, and literary works. Randy Repass, the founder and chairperson of West Marine, achieved the transition from a fascination with boating to a thriving business. He completely transformed how boating products are bought by people. In a Sunnyvale, CA garage, a small entity known as West Coast Ropes, the predecessor to West Marine., started its journey. In 1968, Repass was infuriated with the status of the boating equipment shopping experience. While outfitting his daysailer, he became frustrated with the local chandleries' experience. Boat supply stores in the 1960s were dark and disorganized, with a few salty but indifferent clerks more willing to swap sea stories than assist clients in finding what they wanted to buy. Repass began selling nylon ropes through...

 

SUMMARY   Reviews Summary

These West Marine reviews basically agree on a number of things. Many consumers approve of the store's strong customer service. They characterize personnel as friendly and helpful, indicating that staff members genuinely invest in their customer experience. Clients can't stop raving about the high-quality merchandise available. Every reviewer vouches for their items, emphasizing that they are worth the purchase. Selections are a standout, reviewers are thrilled to locate things they have tried to buy at other locations to no success. Prices are high, but inventory is great. Store cleanliness and setup earn praise as well. In short, each review is filled with energy and gratitude for West Marine. The anecdotes and high-star ratings imply a good basis for trust, and Eduardo talks about how great his West Marine shopping experiences are.

 

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Reputation Change over time
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Pros & Cons

PROS
very helpful (4)
very pleasant (3)
recommend (2)
good quality (2)
helpful and know ... (2)
knowledgeable an ... (1)
great customer s ... (1)
great product (1)
super nice (1)
helpful staff (1)
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Cons
rude (2)
expensive (1)

West Marine Reviews: 104. Average Rating: 4.3

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