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Review Keywords Analysis

  1. US
  2. FL
  3. Tampa
Caliber Home Loans, Inc
Caliber Home Loans, Inc
Caliber Home Loans, Inc
Caliber Home Loans, Inc

Caliber Home Loans, Inc

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Open 8:00 AM - 10:00 PM now
1715 N Westshore Blvd #400, Tampa, FL 33607, USA Get Directions

4.4

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ABOUT   Services Excellence Summary

Caliber Home Loans, Inc., NMLS# 15622, is a national mortgage lender and agency servicer/seller. Caliber originates loans through multiple channels, including retail, wholesale, and correspondent lending, utilizing a direct seller/servicer model to agencies. Caliber offers conforming and non-conforming mortgages with flexible and innovative servicing solutions. Our senior management team has successfully built national mortgage operations and has a wealth of experience in mortgage banking. Our guiding principle is simple: to put you on the path to homeownership. Caliber's technology and Loan Consultants combine for a smooth homeowner experience. We are prepared to answer all your questions and help you realize your dream of homeownership.

 

SUMMARY   Reviews Summary

Customer testimonials display pleasant feedback from Caliber Home Loans customers. A majority of the reviewers praised the team and the ease with which they could help make their initial home purchase and replacing the mortgage much simpler. They approved of the efficiency and sensitivity of the personnel, particularly Celia and Matt. Many reveiwers also highlighted how the team helped them through a variety of methods, including guiding them through the procedures clearly. Most customers indicated they would suggest other borrowers to Caliber and would use them again in the future. Interactions with the Caliber team are always smooth and professional. The number of heroes including first responders and educators was also a helpful feature. Some customers were very satisfied with the communication from their in-house personnel, which helped them feel at ease during the process. Many customers also loved how dedicated employees like Sande and Joe cared about their requirements and ensured they were met during Covid. One of the in-house crews for a first-time buyer showed this in action. For example, they were always communicating, checking on their progress and providing very timely responses. Thank you to all who have been there for me. The pandemic put everyone in a difficult situation, but Caliber coped with it well.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (11)
highly recommend ... (4)
very professiona ... (3)
easy to work wit ... (2)
recommended (2)
very responsive (2)
helped me (2)
painless (1)
very knowledgeab ... (1)
great experience ... (1)
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Cons
stay away (2)
unprofessional (2)
dishonest (2)
waste your time (1)
very disappointe ... (1)
disappointed (1)
bad experience (1)
irresponsible (1)
very poor custom ... (1)
poor customer se ... (1)
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Caliber Home Loans, Inc Reviews: 91. Average Rating: 4.4
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