BankSouth Mortgage Atlanta

Customer Experience Insights:1. Clinton Rice - All-Star Mortgage BankerClinton Rice at BankSouth Mortgage is an all-star mortgage banker. He genuinely cares about his clients and getting them the best mortgage offer available to them. His communication was top-notch, and his responsiveness was excellent. Clinton exceeded my expectations in every way. It was amazing how I could call, text or email him morning, evening, weekends, etc., and he would always respond to me right away. This kind of service meant there was no time lost during my pursuit of purchasing my dream home. I would highly recommend anyone looking for a mortgage loan to reach out to Clinton. His team at BankSouth also give their 1x1 attention to customers and you will definitely not feel like another customer number (like at a bigger bank). Thank you Clinton and BankSouth for this amazing experience. 5-star experience!2. Great Experience with Brian WilliamsBrian Williams at BankSouth Mortgage was fantastic. From start to finish, Brian was very professional and cared deeply about all of his clients. He saved my client a lot of money on their financing, and was so dedicated throughout the process. The most impressive thing was how accessible he was. Brian made sure he was always available to us, and he always made sure to return all of our calls regardless of his work schedule. In this case, my client had a contingency purchase and sale, so this was very stressful for the client - but Brian made it manageable and transparent. If you are looking for a lender who is there for you, honest and works hard on your behalf, then Brian is your guy! Thank you Brian ... we did it!3. First Time Home Buyer Success with KristyI was a first-time homebuyer who was so anxious about this process. However, working with Kristy and her team from BankSouth made it seem easy. Kristy made sure to answer all my questions, and she helped me to understand the mortgage terms. She has a good approach, and she was also very straight forward in everything she said. The BankSouth Mortgage team was fast and efficient, and I could not have asked for a better team to help me buy my first home.4. Simple, Fast, and EasyOur mortgage loan process was simple, easy, and fast! Thanks to Brian Williams and Bank South!5. UPDATE - MAY 2026WARNING - MORTGAGE ORIGINATION AND SERVICING ARE DISTINCT COMPANIES! ⭐ 1/5 StarsMy experience with BankSouth has been a tale of two very different companies.The mortgage origination team was excellent. They were responsive, professional, knowledgeable, and made the loan process smooth from application through closing. If I were reviewing only the origination process, I would likely give 5 stars.Unfortunately, mortgage origination lasts only a few weeks. Mortgage servicing can last 15, 20, or 30 years.After closing, my loan servicing was...