Family Orthodontics - McDonough

Customer Testimonials Collated: Feedback. 1. Clearly they don't consider the PATIENTS/PARENTS TIME.2. The waiting every time you go is horrible. They schedule too many people at one time.3. My daughter got her braces in April 2026, the FD lady is so sweet and the staff is nice.4. The staff and doctors were absolutely amazing! It made my experience wonderful and I have the smile to prove it. Thank you Ms. Faye and staff for all the help to make this a successful experience 5. Friendly staff, and the wait time is short! Staff is very informative, that's what I appreciate 6. This place is amazing. Everyone is so nice and down to earth. I was terrified to get braces but once I entered the atmosphere I felt at ease and had an incredible experience and always do.7. This place is amazing. Everyone is so nice and down to earth. I was terrified to get braces but once I entered the atmosphere I felt at ease and had an incredible experience and always do.8. Absolutely amazing staff!9. The young lady who works in the consultation area is exceptional! She's patient, explains every clearly, is very thorough and is friendly and knows how to relate to kids. The hygienist are all really nice and patient too along with the doctor.10. The young lady who works in the consultation area is exceptional! She's patient, explains every clearly, is very thorough and is friendly and knows how to relate to kids. The hygienist are all really nice and patient too along with the doctor.11. The place was so packed it’s like the scheduled everybody at the same time I waited over and hour to be seen12. Family Orthodontist is the best ever From the front to the middle to the back everyone is kind helpful and togetherness awesome crew I would oh forgot and clean i would give them a 100013. Been sitting in the waiting room for an hour. I arrived on time. Get it together ….Respect your customers time !14. Very poor time management. I was scheduled for my appointment for 7am. Received multiple reminders. Even one 1 hour prior to appointment time. I arrived at 658am. 15 min later I was informed the dentist had broken down on the highway and everyone would need to reschedule. I was very understanding of this as things do happen. They were able to reschedule me same day for 940am. Keep in mind that I was already going to be late for work as I start my working day at 545am. However it made no sense for me to go into work that time for a 7am appointment. It is now a hour later and I am still waiting to be seen. Due to ortho not being insurance based 9/10 times - paying out of pocket should at least guarantee a respectable wait time. I have been waiting to be seen over 3 hours …. Smh.