Hammond Dental Sandy Springs

Hammond Dental Sandy Springs Reviews and Ratings Feedback Summary: 1. They canceled my appointment for a 5-minute delay, called earlier and no issue. I got there was literally nobody in the waiting room but still couldn’t see me because too booked lol. I waited a whole week for them to confirm the app on the first place. Terrible customer service2. Attentive, friendly and informative. Good experience overall3. I had terrible experience. I am sharing my experience to make others aware of the retaliation mindset the staff has. I made an appointment over a month ago. The day of the appointment a scheduler calls me 1 hour and advise the dentist reviewed my charts and recommends a full exam. I agreed. Not long after I pulled into the parking lot the scheduler calls me back and cancel my appointment. Her first words,” the dentist reviewed your charts”. The dentist had over a month and a few hours before hand to look at my chart. This office waited until I arrived to cancel my appointment. They didn’t care about my career and the fact that I had to request time off work to be there. That is a retaliation mindset. Furthermore, they claim they said I would sue when I had an appointment in 2025. They no proof of me saying this. I never said I would sue. Dentist come a dime a dozen. I have options to go anywhere I please. If I felt mistreated I would have never scheduled a new appointment. I believe they got me mixed up with a different patient and retaliated against me. In 2025, I had an emergency appointment after two extractions that Dr. Norris performed. I developed an infection and I was in severe pain. Lastly, my question is if I threaten to sue then why would the scheduler recommend a new appointment with a different dentist at their office?4. I had terrible experience. I am sharing my experience to make others aware of the retaliation mindset the staff has. I made an appointment over a month ago. The day of the appointment a scheduler calls me 1 hour and advise the dentist reviewed my charts and recommends a full exam. I agreed. Not long after I pulled into the parking lot the scheduler calls me back and cancel my appointment. Her first words,” the dentist reviewed your charts”. The dentist had over a month and a few hours before hand to look at my chart. This office waited until I arrived to cancel my appointment. They didn’t care about my career and the fact that I had to request time off work to be there. That is a retaliation mindset. Furthermore, they claim they said I would sue when I had an appointment in 2025. They no proof of me saying this. I never said I would sue. Dentist come a dime a dozen. I have options to go anywhere I please. If I felt mistreated I would have never scheduled a new appointment. I believe they got me mixed up with a different patient and retaliated against me. In 2025, I had an emergency appointment after two extractions that Dr. Norris performed. I developed an infection and I was in severe pain. Lastly, my question is if I threaten to sue then why would the scheduler recommend a new appointment with a different dentist at their office?5. Hands down the best dental practice I’ve ever encountered, and I’m very grateful to my orthodontist for the recommendation to Hammond Dental. User Review Excerpts and Ratings Easy scheduling, promptly seen, and Nathan’s cleanings are top tier. He talks through each step of the cleaning process before starting and also shares great education on how and why day to day care is so important to keeping teeth and gums healthy. Apparently, I’ve been flossing incorrectly for the majority of my life, but I’ve had smooth visits the last couple of years after learning good flossing technique from the best. I don’t mind the almost 40 minute commute to be seen here and it will continue to be my go-to for dental care.