Newton Sales and Service Customer Feedback Report
1. Matt came quickly to diagnose and repair our AC. So very kind and got us running again, and quickly.
Thank you, Matt!
2. Matt came quickly to diagnose and repair our AC. So very kind and got us running again, and quickly.
Thank you, Matt!
3. I called them they said it was thermostat, and because it was hot outside cost us $150, called them back because the temp wouldn't go down he came and washed it off .it still wouldn't work right so called American Air and he said it was the capacitor ,so I wonder if we really needed a thermostat .I would never recommend them .signed Linda
4. I called them they said it was thermostat, and because it was hot outside cost us $150, called them back because the temp wouldn't go down he came and washed it off .it still wouldn't work right so called American Air and he said it was the capacitor ,so I wonder if we really needed a thermostat .I would never recommend them .signed Linda
5. Called and they stopped on their way home to put charge my AC and found the leak. They are amazing and extremely reasonable. Very kind and courteous
6. Called and they stopped on their way home to put charge my AC and found the leak. They are amazing and extremely reasonable. Very kind and courteous
7. Efficient and professional with pricing that cannot be beat!
8. I called them because my A/C is leaking. They fixed a pipe and it still leaked. Called them back and they did a more detailed check and fixed the pipe again. Unfortunately the issue still exists. I have an older unit so I’m not sure if that is the reason they can’t figure it out or just lack of knowledge.
9. I called them because my A/C is leaking. They fixed a pipe and it still leaked. Called them back and they did a more detailed check and fixed the pipe again. Unfortunately the issue still exists. I have an older unit so I’m not sure if that is the reason they can’t figure it out or just lack of knowledge.
10. Great company. I would highly recommend.
11. Honest and fast. Matt saved us a lot of money and prevented us from being taken advantage of by another company.
12. Matt and his guys do great work. Anytime I have any issues he's here ASAP. Great pricing, very friendly, amazing service
13. The man they sent to the house said 2 years ago that the 2000.00 coil was shot we took it apart when he left the coil had never been cleaned it was clogged once cleaned it worked fine mind you he talked awful while here, fast-forward 2 years later we call the company because the fan wasn't starting or staying on again they send him and just inside the door he said it's the coil he was rude called me a liar and left the owner said he would come by the next day and check the system out I told him I don't want that guy back at all well he never showed up and that other guy ain't right I have put cameras all around my house and inside and out you just never know.
14. 10/10 will use his service again!!! He is very polite, knowledgeable, professional, and quick. He fixed our air in like 30 minutes and did extra.
15. 10/10 will use his service again!!! He is very polite, knowledgeable, professional, and quick. He fixed our air in like 30 minutes and did extra.
Frequently asked questions
7 questions
What do Newton Sales and Service clients say about the work?
Clients frequently praise Matt for his promptness, professionalism, and thoroughness. Many highlight his ability to quickly diagnose and fix issues, often expressing gratitude for his kindness and the effective service provided by the team.
Does Newton Sales and Service handle emergency repairs in Bethalto, and what do reviewers say about their response time?
Yes, they offer emergency services including same-day service and after-hours call-outs. Reviewers commend their rapid response, often noting that technicians arrive quickly and resolve issues efficiently, sometimes within 30 minutes of arrival.
What services does Newton Sales and Service offer for air conditioning?
They provide a range of services including Air Conditioning Repair (Diagnosis and Repair, Thermostat Replacement, Capacitor Replacement), Preventive Maintenance (AC Cleaning, Leak Inspection, Performance Check), and Emergency Services (Same-Day Service, After-Hours Call-Out, Quick Fix).
What are the operating hours for Newton Sales and Service?
Their hours are as follows: Monday: 8:00 AM - 5:00 PM, Tuesday: 8:00 AM - 5:00 PM, Wednesday: 8:00 AM - 5:00 PM, Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get a thermostat replacement from Newton Sales and Service?
Yes, they offer thermostat replacement as part of their Air Conditioning Repair services. Reviewers have mentioned their thorough diagnostics, although experiences can vary, with some questioning the necessity of certain repairs.
How does Newton Sales and Service handle preventive maintenance for air conditioning?
They provide preventive maintenance services including AC Cleaning, Leak Inspection, and Performance Check. This approach helps ensure that air conditioning units operate efficiently and can prevent future issues.