Customer serviceLow ratesHelpful staffPayment by phone24/7 service
About this business
Insurance may not be the first thing you think of, but it is the only thing we do at 1st American Insurance Agency II, Inc. Our team of incredible insurance professionals is dedicated to protecting the things that matter most to you. The agency was founded in 2012 by Steven Pierce and provides insurance solutions in Colorado and beyond. With more than 140 years of combined experience, we aim to make your insurance experience as simple as possible. We are licensed in ten-plus states and offer the same superior service and insurance solutions to help protect what matters most. You've come to the right place if you are searching for a knowledgeable insurance agency that puts your needs first. We will find affordable insurance coverage that meets your needs. Our team partners with clients to understand their needs and then navigate available options to find the best coverage from the companies they represent. Our team also assists you through the claims process. We believe in open communication and are always available to answer any questions you may have.
Reviews Summary
Most of the reviews praised the excellent customer service. The most notable review described one customers experience with a customer representative. A few clients stated that the company offers good rates. Others mentioned the insurance company offers a 24/7 service that is appreciated. An additional positive aspect that was brought out by that is the ease of getting parking. Over the years, the company has received ratings from its customers. The company is still committed to its good customer service. However, one customer criticised the frequent complaints, saying that the insurance agency had overpriced it. In general, the reviews showed that there are satisfied customers who would recommend the insurance company to others.
Frequently asked questions
7 questions
What do clients say about the customer service at 1st American Insurance Agency II, Inc.?
Clients frequently praise the helpfulness and friendliness of the staff. Reviewers highlight the team's commitment to finding low rates and providing clear coverage explanations, particularly noting Nancy's assistance with new policies.
Does 1st American Insurance Agency II, Inc. offer emergency roadside assistance, and how do customers feel about it?
Yes, they provide emergency roadside assistance, including jump start services, tire changes, and fuel delivery. Customers appreciate the promptness of their services, particularly for semi-truck jump starts, as noted in several reviews.
What types of insurance does 1st American Insurance Agency II, Inc. provide?
They offer a variety of insurance options, including auto insurance, full coverage insurance, and liability insurance. Additionally, they provide claims assistance such as claim filing, follow-up, and settlement negotiation.
What are the operating hours for 1st American Insurance Agency II, Inc.?
Can I get assistance with filing a claim at 1st American Insurance Agency II, Inc.?
Yes, they provide comprehensive claims assistance, including claim filing, follow-up, and settlement negotiation. Clients have noted their support in navigating the claims process, enhancing the overall experience.
How long has 1st American Insurance Agency II, Inc. been in business, and what experience do they have?
Founded in 2012 by Steven Pierce, the agency boasts over 140 years of combined experience among its team. This extensive background helps ensure a knowledgeable approach to insurance solutions.
Where is 1st American Insurance Agency II, Inc. located?