Blue Cross and Blue Shield of Illinois

THE WORST CUSTOMER SERVICE AGENTS-- After logging in to the blue cross blue shield app to find a provider. I get to the dentist appointment and sure enough, that's when I find out they are not taking my insurance. Blue Cross have been in their portal / app for PPO when I have HMO. I called them to ask for help, and to understand why I only have the option to see the PPO provider list and not the HMO. The nastiest, most unprofessional agent Wanida explains that I can't not see the dentist because I have HMO, I told her I understand that but that when I log into the portal it does not show me the option for an HMO provider. She became repetitive repeating the same thing over again. I then told her simply that the portal is F broke ! Wanida says in Spanish "pedazo de mierda " which is translation for " Piece of sh*t" then places me on hold. Never came back to the phone and no she did not call back. I called back to speak with a sup, it seems that they do not take calls, nor call back. At the end of the day I call back in hope to speak with one, and Vikkie Wendt finally took my call. She began to lecture me on how she did not see anything wrong the rep did. She began to tell me how she is the manager and sup over her department. Classic !

The Blue Cross and Blue Shield of the past is gone, in its place is a garage sale level of insurance, very sad indeed. They (the claims department and corporate) should be investigated for fraud as they are not providing insurance services, they are simply collecting huge deductibles and co-pays and offering little in return, honestly as a healthcare professional seeing what they are and have turned into, I would see a financial planner and self insure or if this is being pushed on you by your workplace, OPT-OUT do not do it and work with a financial planner to find a better plan. This BCBS of IL is literally the absolute worst I have seen in all my years in healthcare, sad to watch them turn into greed mongers.