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  1. US
  2. IL
  3. Chicago
Crate & Barrel

Crate & Barrel

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850 W North Ave, Chicago, IL 60642, USA Get Directions
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4.2

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ABOUT   Services Excellence Summary

Discover modern home decor and furniture at Crate & Barrel Chicago, IL. Modern furniture stores connect you with the best designers in the world. The Illinois home shop carries distinctive home decor, modern lighting, and contemporary dinnerware. This Chicago furniture store also houses Crate and Kids. There are modern nursery furniture and adorable toys. Each store has in-store pickup and delivery, curbside pickup or home delivery, and interior design services in Chicago, IL. Our design experts can assist you in striking the perfect balance between design, comfort, and inspiration, no matter how small or large your space is. If your question about design is just one, we can help. You can even schedule a video conference for a design consultation! Visit the Design Services page for more information.

 

SUMMARY   Reviews Summary

Many customers praise the selection and staff at Crate and Barrel. They especially commend the excellent and supportive customer service and registry management. They most frequently repeat the names of Tim and Elizabeth, who manage complicated situations and Catherine and Kayla, who do not hesitate to go out of their way to help. Plate sets and glasses are the most popular consumer goods with positive reviews. Most people find them to be very good in various meanings, such as good service and good returns. The company even dispatched a repair team to fix furniture that was worn, which is unusual for companies nowadays. Perks like rewards and a registry party are attractive, making the company an integral part of the customer's community. In summary, customers like Crate and Barrel because it does not waste time and urgency is its customer. We looked at opinions about Crate and Barrel from online reviews to understand customer feelings. Most comments are positive, and customers are grateful, particularly about services such as a registry. It may be beneficial because it implies they cared more about their registry than just the items they purchased. We found that customers were so pleased that they registered with the company. Customers said they had professionals assist them in selecting and packing items for the party. Additionally, they found it convenient that the showroom was so close, and the company offered easy parking. Most people, notably in a review about their registry party, commented that the employees were courteous and professional. Another customer was grateful that the company always includes people who can grind the coffee. Customers praised the high-quality products available for purchase, such as a vase. The company may consider utilizing better guarantees in the future. It shows the company values and wants the best for their customers. This was seen in a positive review, where a customer bought a dish set and ended up with products that weren't in good condition. The company was there to help the customer, ensuring that the trust was still between the company and the customer. Customers are satisfied and like this store because it has great products and excellent services.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (4)
recommend (2)
friendly and hel ... (2)
helpful staff (2)
good service (1)
good selection (1)
good selection (1)
super kind (1)
helped me (1)
awesome experien ... (1)
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Cons
disappointed (2)
not recommend (2)
awful (1)
unprofessional (1)
bad experience (1)
very bad service ... (1)
rude (1)
bad customer ser ... (1)
upset (1)
dirty (1)
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Crate & Barrel Reviews: 100. Average Rating: 4.2
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