High quality jewelryCustomer serviceHelpful staffCustom design processDiamond society programResponsive communicationLoyalty rewardsQuick deliveryExcellent qualityCustom wedding band
About this business
About Dana Rebecca Designs
Hi there! My name is Dana (Rebecca) Gordon – and I come from a long line of jewelers. Some say diamonds run in my veins (a joke, guys!). My father was a factory worker who became a jeweler when I was a child. I liked spending time in his shop. When I turned 16, my dad and I went to India, and I came back with my first collection. It sold out within 48 hours – to my surprise and delight. I spent every summer designing and selling my pieces. They say a hobby can become a passion. My intention was never to be like my family; I wanted to go to law school. At the University of Texas at Austin, I pursued a combined degree in business and corporate communications while designing jewelry. After completing my studies, I had a difficult decision to make: follow my love of jewelry or go to law school. My journey began in 2007 when I graduated from the Gemological Institute of America, Carlsbad, California, and Dana Rebecca Designs was born.
Reviews Summary
Dana Rebecca Designs reviews repeatedly rave about the business. Many appreciate the incredible customer service, including the chat feature where you can instantly talk to a worker. The brand is also praised for its special customer service, particularly in how the consumer is prioritized. Reviews of the quality of the customizations, with the staff working closely with the consumers to create the ideal favorite jewelry, are favorable. The brand's customer service and jewelry quality make it a top industry leader, with consumer testimonials from a variety of customers. Many consumers have loyalty rewards for their jewelry purchases, such as Diamond Society membership, which is beneficial. The rewards will accumulate with numerous purchases, making it possible to win discounts on jewellery. The benefits of their jewelry are a gift for somebody else, and many have reported excellent feedback on the brand's diamond rewards, particularly the Diamond Society membership. Several of the reviews have stated that they have received support on several occasions, mainly when looking for an ideal piece of jewelry since shopping occasionally for jewelry is a bit tricky. Most customers affirm longevity and satisfaction, which will lead them to return to Dana Rebecca jewelry next time.
Frequently asked questions
7 questions
What do Dana Rebecca Designs clients say about the customer service?
Clients frequently praise the exceptional customer service at Dana Rebecca Designs, highlighting the team's responsiveness, helpfulness, and personalized attention during the jewelry selection and design process. Many reviewers specifically mention staff members like Kat and Rachel for their outstanding support.
Does Dana Rebecca Designs offer virtual consultations for custom jewelry?
Yes, they provide virtual consultations, which include free ring sizing assistance and discussions about custom designs. This service has received positive feedback for its convenience and personal touch, allowing clients to feel confident in their selections.
What types of jewelry can I purchase from Dana Rebecca Designs?
Dana Rebecca Designs offers a variety of jewelry including custom engagement rings, wedding bands, and other custom rings. They also sell necklaces, earrings, and bracelets, ensuring a wide selection for all occasions.
What are the operating hours for Dana Rebecca Designs?
The hours are as follows: Monday: 9:30 AM-5:30 PM, Tuesday: 9:30 AM-5:30 PM, Wednesday: 10:00 AM-5:30 PM, Thursday: 9:30 AM-5:30 PM, Friday: 9:30 AM-5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get my jewelry repaired at Dana Rebecca Designs?
Yes, they offer repair and maintenance services, including ring resizing, jewelry cleaning, and restoration services. This aspect of their business is appreciated by clients who value the longevity of their pieces.
How does Dana Rebecca Designs ensure customer satisfaction with custom pieces?
The team at Dana Rebecca Designs is known for their thorough communication and support throughout the custom design process. Reviewers often mention the detailed guidance provided by staff, ensuring clients are happy with their final pieces.
Where is Dana Rebecca Designs located?
676 N Michigan Ave Suite 3620, Chicago, IL 60611, USA
Location & directions
Chicago, Illinois
Dana Rebecca Designs
Jewelry Designer
Address
676 N Michigan Ave Suite 3620, Chicago, IL 60611, USA