Professional staffReasonable pricingKnowledgeable techniciansPrompt serviceThorough workClean installationExcellent communicationTrustworthy serviceFriendly staffTimely service
About this business
We are a family-owned, locally operated company called Five Star HVAC Services, Inc. With over 25 years of experience, we can handle the most challenging tasks, especially the histories of the Gold Coast or North Shore and high-rise living on the Gold Coast and North Shore. Five Star HVAC Services, Inc. has completed countless installations, retrofits, and repairs for many family homeowners and commercial clients over the years. We invite you to read our wide range of services, including new design, installation, maintenance, repair, and replacement of any heating, cooling, or water heating system. Additionally, we offer estimates for new installations and repairs of Unico and SpacePak small-duct high-velocity, hydronic radiant flooring heating and snowmelt systems.
Reviews Summary
Most reviews for Five Star HVAC Services are pretty positive. The clients praise the company in many ways, including its professionalism, no-pressure estimates, and reasonable pricing. Clients enjoy the team's punctual, head-on approach in diagnosing system problems before offering solutions, which includes selling efficient new designs to replace outdated systems. This approach saves the clients money, reflecting ethical behavior in the company, and the service provision is exemplary and polite. The technicians' politeness and professionalism are also commendable. The team ensures that this feature is passed to all staff to create excellent customer service. The customer won't forget to love the team's service perception when they clean up after completing their work. Maintaining clean premises assures the customer of continued service. These reviews show a pattern that reveales good judgment about the right choice of contractors to hire. In this case, Five Star is a good match, and it's a clear result that the contractor is reliable and cost-effective. Nevertheless, a few customers may lack satisfaction. To handle this, the team needs to be responsive.
Frequently asked questions
7 questions
Does Five Star HVAC Services, Inc. handle emergency repairs in Chicago, and what do reviewers say about their response time?
Yes, they offer emergency repair services including after-hours AC and heater repairs. Reviewers frequently commend their prompt service, noting that technicians arrive quickly and are friendly and knowledgeable, especially during urgent situations.
What do clients say about the work done by Five Star HVAC Services, Inc.?
Clients consistently praise the professionalism, thoroughness, and cleanliness of the team. Many highlight the team's ability to explain options clearly and their no-pressure sales approach, making them feel comfortable and informed throughout the process.
Can I get estimates for new installations from Five Star HVAC Services, Inc.?
Yes, they provide estimates for new installations and repairs, including specialized systems like Unico and SpacePak small-duct high-velocity systems. This allows customers to understand their options before proceeding.
What services does Five Star HVAC Services, Inc. offer?
They offer a comprehensive range of services including Air Conditioning Services (installation, repair, maintenance), Heating Services (furnace installation, repair, maintenance), HVAC System Replacement, Emergency Repair Services, Thermostat Installation, and Indoor Air Quality Solutions.
What are the business hours for Five Star HVAC Services, Inc.?
Who leads Five Star HVAC Services, Inc. and what experience do they have?
The business is family-owned and operated, with over 25 years of experience in the HVAC industry, ensuring expertise in handling various HVAC challenges, including historic homes and high-rise buildings.