Lightning-fast auto diagnostics and repair services would have been impossible without the expertise and training the Phillips brothers acquired. Doug and Duane Phillips, proud of Freeport, Illinois, made a pact in 1972 to give the community a reputable and dependable automotive repair service. They graduated from Freeport High School in 1972 and 1974, respectively. They were employed by Park Motor Imports, the local Volkswagen dealer, and transferred to Rockford, Illinois. They meticulously serviced Volkswagen cars while working at Park Motor Imports full-time. The Phillips brothers completed the three-year Volkswagen Apprenticeship Program in 1975, learning everything about Volkswagen vehicles from the ground up. They soon learned how to service a variety of American, German, Swedish, and Asian car brands. For example, they were factory-trained technicians for Mercedes/Porsche/Audi/Jaguar at AutoWerks of Rockford by the end of the decade. Due to their dedication to the craft, the Phillips brothers became the industry's first technician to be accredited with ASE-certification of Automotive Service Excellence when it was founded.
Reviews Summary
Customers have expressed their satisfaction with Phillips Automotive service. This is because the shop is known for being trustworthy and providing excellent service to import cars. Many customers submitted their reviews, with most of them praising the company for its competitive prices and fair, honest work. In different reviews, it is clear the company has won over a lot of customers who trust it to take care of their cars. One reviewer considered the repair shop a miracle when he was helped with his car without an appointment. The happy group noted the shop's great customer service, honest mechanics and ability to diagnose the problem and fix it. Customers write that they are satisfied and feel confident in taking all of their car repairs and service to Phillips automotive.
Frequently asked questions
7 questions
What do Phillips Automotive Inc clients say about the work?
Clients frequently praise the knowledgeable staff, particularly Doug and Duane, for their honesty and thoroughness. Many highlight the timely repairs and the quality of service, stating they feel confident bringing their vehicles here for all their automotive needs.
Does Phillips Automotive Inc offer towing services in Rockford, and what do customers say about their response time?
Yes, they provide local, long-distance, and emergency towing services. Reviewers have noted their quick response times and helpfulness during emergencies, enhancing customer trust in their services.
Can I get a vehicle health assessment at Phillips Automotive Inc?
Yes, they offer diagnostics including vehicle health assessments, check engine light diagnosis, and computer diagnostics. This comprehensive service ensures that all aspects of your vehicle's performance are evaluated.
What are the operating hours for Phillips Automotive Inc?
Their hours are as follows: Monday: 8:00 AM-5:00 PM, Tuesday: 8:00 AM-5:00 PM, Wednesday: 8:00 AM-5:00 PM, Thursday: 8:00 AM-5:00 PM, Friday: 8:00 AM-5:00 PM, Saturday: Closed, Sunday: Closed.
Does Phillips Automotive Inc handle engine repairs?
Yes, they provide automotive repair services including engine repair, transmission repair, and brake repair. Their expertise covers a wide range of vehicle types, ensuring quality service for various makes and models.
How does Phillips Automotive Inc approach preventive maintenance?
They offer preventive maintenance services such as oil changes, fluid checks and replacements, and tire rotations. Reviewers appreciate their thoroughness, which helps extend the life of vehicles and prevent future issues.