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Guardian Protection - Indianapolis, IN

Name: Guardian Protection - Indianapolis, IN
Address: Indianapolis, US
Telephone: +13172973106
Rating: 4.0741

189 reviews

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+13172973106

Open 00:00-23:59 now

4013 Vincennes Rd, Indianapolis, IN 46268, USA Get Directions

security systems Best Security Systems in United States Best Security Systems in Indiana

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ABOUT Services Excellence Summary

Guardian Protection has been protecting homes and businesses in the United States since 1950. This respected and large security company has provided more than 25 million people with peace of mind through smart technology and 24/7 monitoring. Installed by professionals and monitored by actual people, our technology makes a real difference. The company is founded on a fundamental principle: a safe life is a better one. Guardian Protection has proudly served customers since 1950. With our smart security installed by experts, real people monitoring 24/7, and automation-enhanced, your Indianapolis will be covered.

SUMMARY Reviews Summary

Customers consistently rave about the superb service they received from Guardian installers, particularly Omar. The latter always tries to understand customers' needs, explain what options are available, and suggest what may work best in their homes. Omar goes over and beyond to ensure that clients are thoroughly satisfied with the service, often stepping up to the challenge to guarantee they achieve what they are after. Omar's advice and honesty have won clients over. He discusses specific issues with their consent resulting in the perfect installation. He often remains committed to projects, even when the workload is high. This commitment has won him accolades from customers who cannot believe one ensures the work has been done – the way they would have done it if they knew. One client immediately knew the feedback he would give as soon as he saw Omar walk into his compound. Omar's communication is excellent, and his service is super organized. He makes sure he communicates—no working on customer premises without a clear schedule. He is also good at resetting customer expectations. The skilled installer is super knowledgeable and has the answer to any queries. He also experiments a bit with his work. In a difficult case, he discovered that operations would be more effective if they used wireless technology—something that no one had mentioned on the site, allowing for immediate solutions to emerge. In all appointments, there are no complaints against Omar. You won't miss a comment against others like him. Better for the Guardian to find out why one guy is always so good. One client insists that the company should increase the charges if that will be the only way we can guarantee that Omar is around. Other installers are recommended, but it is the majority who commend Omar for having great product knowledge and steely eyes. Ongoing customer security system upgrades have worked out well because all representatives, especially Omar, care about the customers.

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

great job (8)

highly recommend ... (8)

very knowledgeab ... (7)

on time (7)

very professiona ... (7)

great service (5)

very helpful (5)

very happy (4)

very friendly (3)

Cons

poor customer se ... (3)

stay away (3)

poor service (3)

slow (3)

horrible (3)

unprofessional (2)

rude (2)

disappointed (1)

very disappointe ... (1)

absolutely ridic ... (1)