Helpful staffExcellent customer serviceQuick refundGreat pricesFast service
About this business
In 1993, we introduced our brand with six fundamental handbags and stood for optimistic femininity.
Kate Spade is now a global lifestyle and accessories firm known for handbags but also for clothing.
Footwear, jewellery, tech accessories, and home décor are only a few of the items we offer every day.
The brand values small details and believes that sanity and sophistication look and feel good.
Modern, pastel colours help you express your individuality and are an integral part of our aesthetic.
The company's style philosophy is based on these core concepts, and it cherishes joy.
Reviews Summary
Overall, customers have a highly positive perspective of Kate Spade's Fashion Mall at Keystone customer service. Notably, many users praise the employees' pleasant and professional demeanors, quick response to their issues, and exceptional solution-oriented attitude. Reviewers particularly love Amy and Amanda, citing several occasions the two displayed insight, patience, and kindness in fixing customer problems. In the same breath, Kate Spade's quality and good sales are mentioned. You're excellent for handbags, shoes, and jewelry, and that customer service here is exceptional and makes shopping there a great experience. The store provides a variety of high-quality products and has a lot to offer and your rules are excellent, both in terms of the quality of the provided suggestions and the products. Finally, another customer says that he bought a rose gold watch. When it was delivered, he decided that he wanted a gold gold watch. When he contacted Kate Spade's, Amanda told Amanda to ship the other watch to them and they would send a new one after 2 days. This shows that their customer service is credible.
Frequently asked questions
7 questions
What do Kate Spade clients say about the customer service?
Reviewers frequently highlight the friendly and professional staff, mentioning individuals like Amanda who go above and beyond to assist customers. Many appreciate the quick processing of returns and exchanges, indicating a strong commitment to customer satisfaction.
What types of handbags does Kate Spade offer?
They provide a variety of handbags, including large handbags, small handbags, and crossbody bags. This diverse selection caters to different styles and needs, making it a popular choice for fashion accessories.
What are the store hours for Kate Spade in Indianapolis?
The store hours are as follows: Monday: 10:00 AM-8:00 PM, Tuesday: 10:00 AM-8:00 PM, Wednesday: 10:00 AM-8:00 PM, Thursday: 10:00 AM-8:00 PM, Friday: 10:00 AM-9:00 PM, Saturday: 10:00 AM-9:00 PM, Sunday: 12:00-6:00 PM.
Can I get help with jewelry repairs at Kate Spade?
Yes, they offer repair services as part of their customer service. This includes assistance with jewelry, ensuring that customers can maintain their accessories in good condition.
What kind of shoes can I find at Kate Spade?
The store offers a selection of shoes, including casual shoes, dress shoes, and sandals, allowing customers to find stylish options for various occasions.
How does Kate Spade ensure a positive shopping experience?
The team focuses on polished elegance and attention to detail, which reviewers appreciate. They also emphasize joy as a foundation of their style, contributing to an enjoyable shopping atmosphere.
Where is Kate Spade located?
8701 Keystone Crossing Space #27A, Indianapolis, IN 46240, USA
Location & directions
Indianapolis, Indiana
Kate Spade
Fashion Accessories Store
Address
8701 Keystone Crossing Space #27A, Indianapolis, IN 46240, USA