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  1. US
  2. LA
  3. Baton Rouge
CarMax

CarMax

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Open  9:00 AM-9:00 PM now
6768 Siegen Ln, Baton Rouge, LA 70809, USA Get Directions
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ABOUT   Services Excellence Summary

CarMax’s innovation in how we take care of our customers and our relentless pursuit of excellence has made us the nation’s top used car retailer. Our "no haggle" pricing was the primary disruptor in the automotive world, taking the tense, dreadful transaction of buying or selling a car and making it simple, direct, and fair. It’s the right way to do business, and it's the right way for everyone to get their car. Ever since, we’ve kept high standards for customer experience improvement. Every day, we focus on improving the real-life experience of car shopping and owning, so you can purchase the car you want on your own conditions. You can do it online, in a store, or both. Our Love Your Car guarantee makes the most of our adaptable approach, and it pairs perfectly with the industry’s top Love Your Car warranty, which includes up to 1500 miles of 24-hour test drives and a 30-day return policy. We will ensure that your next car-buying experience is extraordinary.

 

SUMMARY   Reviews Summary

Carmax reviews summarize Carmax has a high satisfaction score and is welcoming, making it an excellent spot to buy or trade-in a vehicle. Reviewers often highlight Carmax's professionalism and fast service. Employee appreciation is a constant subject in the good reviews. Some testimonials thank salespeople for their guidance; others specifically identify salespeople. Customers have identified employees that they have worked with in reviews. Every employee mentioned combines sales ability with interpersonal skills. This updated review isn't the only one that praises the employees; the large pool of employees available at Carmax is one of the reasons the service is stable as a large group. Buying or selling a car can be tough, but Carmax has felt that way for most customers. Carmax is the most reliable car dealer group. You can be sure of a fair deal; this is assured by Carmax's buyer and seller services. The past customers' instruments will support rolling out the carpet for them. Carmax' best function is that it establishes high confidence levels. Car buyers or sellers may be able to place a high value on Carmax. The second-hand auto market could be more convenient. Buyers and sellers can find what they need at the same location. This is one of the best conveniences that carmax can be guaranteed to provide. Carmax' seller services are varied. The average wait time for a car sold by a private party is 60 days. Carmax customers can skip that whole time. Selling via the internet is an option with Carmax, and that shortens the sales process. Selling a car only takes 30 minutes. Car buyers can browse thereabouts using the carmax search. The excellent part of this is that the search is refined, allowing most customers to see what they want in less than 50 minutes. Customers can customize their online shopping to alter the search parameters and run a partial search. Besides, carmax has a longer warranty than other second-hand car websites. Car warranties include liquidity-covering and warranty-related taxes. Carmax guarantees that the buyer will have a certain level of liquidity, eliminating the need for disputes. Car buyers have no reason to confirm compliance because Carmax will demand reimbursement. Car buyers may be unaware of complaints because Carmax sells certified cars. Certified cars have passed inspection. Car buyer-friendly means the car was bug-free. The zero guarantee has worked before, affecting friends and family members to follow the deal. Carmax's zero guarantee element sparks a lot of interest, and negative feedback is low, which is a good thing. Car buyers always give the deal words. Car buyers put the words about the agreement before the action. Car buyers express positive and negative emotions compared to neutral emotion. The negative situation is not optimal. But the customer can also suggest creating living conditions. Still, the number of Car buyers' positive and negative feedback words is 25:4. According to the customer reviews, no one has ever raised an eyebrow over Carmax's car sales and buying feedback. Car buyers are enthusiastic again and again. Dealers are a concern for car buyers, raising fears that the dealer might have the last word. Dealers always talk about taking money from car buyers, but Carmax has shown over the years that it is trustworthy, putting the morally open action in the customer. Buyer push means loyalty to the client and selling the best product; the zero guarantee shows the customer that Carmax can not leave a customer unhappy. The zero guarantee has no negative feedback, which means it works only for the car buyer. Still, the dealer will sell a certified car that does not make the customer feel unfamiliar with the car. Buying a car from Carmax reduces the anxiety that a car buyer may be buying. But car buyers are given one chance to experience the sale. The prolonged dissatisfaction remains familiar; the car buyer will find more on the same car. Then it means that the zero guarantee is only for the client. Car buyers can quickly select that they have had a wonderful experience.

 

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Pros & Cons

PROS
recommend (6)
helped me (3)
great customer s ... (3)
great service (3)
very pleasant (2)
super nice (2)
great experience ... (2)
very informative ... (1)
positive experie ... (1)
highly recommend ... (1)
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Cons
useless (2)
horrible (1)
useless (1)
horrible (1)
very slow (1)
slow (1)

CarMax Reviews: 102. Average Rating: 4.1

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