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Review Keywords Analysis

  1. US
  2. LA
  3. Baton Rouge
Robinson Brothers Used Cars

Robinson Brothers Used Cars

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Open 9:00 AM-7:00 PM now
11455 Airline Hwy, Baton Rouge, LA 70816, USA Get Directions
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4.2

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ABOUT   Services Excellence Summary

Questions and Comments We always welcome your questions and comments. We believe that effective communication is vital to sustaining long-term customer relationships. We value your trust and loyalty, thus we invite any inquiries or doubts you may have. This can help us guide you through your vehicle purchase, your service needs, or your parts purchase. Reach out to let us help inform you. We are here for you. Send as an email by filling the form below or call directly the respective department number you need from the list. We take pride in our ability to serve you. Let us address your concerns.

 

SUMMARY   Reviews Summary

Robinson's Car Dealership reviews are mostly positive, with satisfied customers praising their sales team and the buying process. The common sentiment is that the staff is friendly and makes buying a car simple and convenient. Jarrod and Don, in particular, earned customers' trust and helped them find and buy their car. The service department also receives recurring praise for its responsiveness and efficiency. The most common complaint is that the cars are not always spotless, with the cleaning crew not paying enough attention. However, that doesn't offset the overwhelming ratings of 5/5. A review upvoted by multiple users reflected the positive sentiment, praising the team's excellent teamwork and after-sales services when a car had an engine issue two weeks after purchase. The client was impressed, and usually, the car brand does not offer a warranty, but the dealership promised to fix the problem. In short, customer service is outstanding, and robust teamwork makes the dealership great for buying a new car. Clients generally recommend buying from this dealership.

 

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Reputation Change over time

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Pros & Cons

PROS
very friendly (2)
fantastic job (1)
great place (1)
friendly staff (1)
recommended (1)
Cons
unhelpful (1)
too busy (1)
horrible (1)
Robinson Brothers Used Cars Reviews: 35. Average Rating: 4.2
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