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CarMax

101 reviews

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5825 Johnston St, Lafayette, LA 70503, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Louisiana

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4.5

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Service	Sub Service	Average Price Range (USD)
Vehicle Sales	New Vehicle Sales	$25,000 - $35,000 Call to Book
	Used Vehicle Sales	$15,000 - $25,000 Call to Book
	Certified Pre-Owned Vehicle Sales	$20,000 - $30,000 Call to Book
Vehicle Trade-In	Trade-In Appraisal	$0 - $1,000 Call to Book
	Instant Cash Offer	$5,000 - $15,000 Call to Book
	Trade-In Negotiation	$0 - $500 Call to Book
Vehicle Financing	Loan Pre-Approval	$0 - $500 Call to Book
	Lease Options	$300 - $600 Call to Book
	Credit Application Assistance	$0 - $300 Call to Book
Vehicle Inspection	Pre-Purchase Inspection	$100 - $150 Call to Book
	Post-Purchase Inspection	$100 - $150 Call to Book
	Certification Inspection	$150 - $200 Call to Book
Vehicle Maintenance	Oil Change	$40 - $70 Call to Book
	Brake Service	$150 - $300 Call to Book
	Tire Rotation	$20 - $50 Call to Book
Customer Service	Vehicle Consultation	$0 - $100 Call to Book
	After-Sales Support	$0 - $50 Call to Book
	Feedback and Resolution Handling	$0 - $50 Call to Book
Vehicle Delivery	Home Delivery Service	$200 - $500 Call to Book
	In-Store Pickup	$0 - $50 Call to Book
	Vehicle Transfer Between Locations	$100 - $300 Call to Book
Vehicle Warranty	Extended Warranty Plans	$1,000 - $2,000 Call to Book
	Service Contracts	$500 - $1,000 Call to Book
	Aspect Coverage	$800 - $1,500 Call to Book
Online Vehicle Services	Online Vehicle Comparison	$0 - $50 Call to Book
	Online Appraisal Requests	$0 - $50 Call to Book
	Virtual Vehicle Tours	$0 - $100 Call to Book

ABOUT Services Excellence Summary

CarMax stands out as the biggest used car retailer in the United States, thanks to customer experience innovation and performance excellence. We were the first disruptor with “no haggle” pricing in the automotive sector, making the stressful and dreaded car buying or selling experience a sincere, transparent event that all customers should experience. We have consistently improved the customer experience since then. Our customers can now purchase on their terms, either online or at the dealership, or even a combination of both. The Love Your Car guarantee (click here to learn more) complements our innovative approach with the industry's most robust Love Your Car Guarantee. This includes 24-hour test-drives and 30-day return policies of up to 1500 miles. Our approach provides an unmatched car-buying adventure.

SUMMARY Reviews Summary

These Carmax reviews advocate for the company. The buyers mostly comment on the cheerful and convenient environment at their dealership showroom. According to them, customer service is excellent and staff maintains a high level of professionalism. They also commend the fast and easy transaction process and the care staff take in explaining it to customers. The promptness of the exchange enticed some customers to call it "the easiest" process they ever had in a dealership. Buyers who brought their vehicles for a trade noted how surprised they were when their old cars were appraised at high values. One significant review says how buyers felt appreciated and valued as a part of the process. In most reviews, customers recommend using Carmax for a convenient, smooth, and pleasant car buying experience. And this is how the majority of the reviewers had positive experiences; they all rated it as the right dealership for future planning.