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Review Keywords Analysis

US / MA / Boston
James A Thom - Fairway Mortgage photo
James A Thom - Fairway Mortgage photo
James A Thom - Fairway Mortgage photo
James A Thom - Fairway Mortgage photo
James A Thom - Fairway Mortgage photo

James A Thom - Fairway Mortgage

Address: 264 Beacon St Fl 5, Ste 5R, Boston, MA 02116, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Mortgage Services Home Purchase Loan $2000 - $5000 Call to Book
Refinance Loan $2000 - $4000 Call to Book
Pre-Approval Services $500 - $1000 Call to Book
Customer Support Consultation $100 - $300 Call to Book
Ongoing Communication $50 - $150 Call to Book
Document Preparation $200 - $500 Call to Book
Market Insights Market Analysis $250 - $600 Call to Book
Rate Lock Assistance $100 - $300 Call to Book
Investment Guidance $250 - $500 Call to Book

What people love

From reviews
Responsive communication Efficient process Available support Knowledgeable staff Timely information Friendly service Great mortgage rate Smooth transaction Customer satisfaction Clear explanations

About this business

James A Thom - Fairway Mortgage is a reputable Boston-based lender that offers exceptional client service and expert advice to homeowners and homebuyers. We deal with all types of mortgages, including conventional, jumbo, VA, FHA, and new construction loans. Our clients are our business, and we are committed to providing them with the best possible rates and terms for their home purchases and refinances. We know that each client is different. Our team will analyze your situation and tailor the loan program for you. Phone us to schedule a consultation. We offer a high level of service and skill that will amaze you. You will need to work with an agent to discover your perfect home in Boston. Our agents are familiar with this place. They are aware of new listings that meet your criteria and may even know some selling agents. The agent will help you find houses that you like, are in the right price range, and are in a suitable location. The agent will help you to submit an offer to purchase. The agent will work with the seller's agent to negotiate the price and other conditions. Once the seller has agreed to sell you the house at your offering price and terms, you will be "under contract". This means that the house is off the market, and nobody else can buy it. Your agent will help you get through every step of the process from here to the closing.

Reviews Summary

The borrowers praised James and his team for their supportive and professional customer service, clear communication, and dedication. Clients highlighted James's availability and responsiveness, as well as their ability to reach out at any time, including weekends, which made them feel comfortable throughout the loan process. According to those reviews, this lender was very well-prepared and always willing to help with any concerns or questions, especially during stressful times. Borrowers particularly liked how friendly James and his colleagues were – almost as if they were chatting with friends – and how James kept them updated and supported the whole way. Many said that the process was straightforward and seamless from application to close, and that James would check in whenever anything changed or needed to be addressed. The borrowers highlighted the good interest rates they received thanks to James's financial skills and how understable and absorbing the educational material was to them. All in all, they were satisfied with the experience and would recommend it to others.

Frequently asked questions

7 questions
What do clients say about the communication at James A Thom - Fairway Mortgage?
Clients consistently praise the team's outstanding communication, noting their availability for questions even on weekends and after hours. Reviewers highlight how James and his team keep clients informed throughout the mortgage process, making it a smooth experience.
Does James A Thom - Fairway Mortgage offer pre-approval services, and how do clients feel about them?
Yes, they provide pre-approval services. Clients appreciate the efficiency and speed of the pre-approval process, with many noting how quickly they received their letters, which helped them in competitive markets.
What services does Fairway Mortgage provide for home buyers?
Fairway Mortgage offers a range of services including Mortgage Services (Home Purchase Loan, Refinance Loan, Pre-Approval Services), Customer Support (Consultation, Ongoing Communication, Document Preparation), and Market Insights (Market Analysis, Rate Lock Assistance, Investment Guidance).
What are the hours of operation for James A Thom - Fairway Mortgage?
The hours of operation are as follows: Monday: 7:00 AM - 8:00 PM, Tuesday: 7:00 AM - 8:00 PM, Wednesday: 7:00 AM - 8:00 PM, Thursday: 7:00 AM - 8:00 PM, Friday: 7:00 AM - 8:00 PM, Saturday: 7:00 AM - 8:00 PM, Sunday: 7:00 AM - 8:00 PM.
Can I get investment guidance from Fairway Mortgage, and what do clients say about it?
Yes, they provide investment guidance as part of their market insights. Clients have noted James's vast knowledge of the market, which helps them make informed decisions regarding their investments.
How does James A Thom - Fairway Mortgage support first-time home buyers?
James and his team are known for their patient and thorough support for first-time home buyers. Reviewers highlight their detailed documentation and willingness to answer numerous questions throughout the buying process.
Where is James A Thom - Fairway Mortgage located?
264 Beacon St Fl 5, Ste 5R, Boston, MA 02116, USA

Location & directions

Boston, Massachusetts
James A Thom - Fairway Mortgage
Renovation Loans
Address
264 Beacon St Fl 5, Ste 5R, Boston, MA 02116, USA
Hours
Open 7:00 AM - 8:00 PM
James A Thom - Fairway Mortgage Reviews · 4.9 average
1 Reviews
G Google 40
Worst lending experience I’ve ever had. Missed out on many properties because of James not getting me my closing costs and answering basic questions. I really don’t understand why it’s so hard to do your job.

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