Lux Bond & Green Boston Concierge - by appointment only
Lux Bond & Green Jewelers was established in 1898 and has flourished on the global stage by providing exceptional diamonds, jewelry watches, gifts, and home accessories. Lux Bond & Green is headquartered in West Hartford Center, with six stores in the area. Somerset Square Glastonbury and Main Street Westport are also available. Our store business is located in Boston at our Concierge Service. Our online store has been a great learning resource and shopping channel for international companies. Lux Bond & Green is an official Rolex jeweler.
Reviews Summary
The reviews highlight Karen, Steve, and the store's customer service, which are quite favorable. Karen and Steve were frequently mentioned for their professionalism and competence, particularly in helping clients choose and purchase engagement rings and watches. Clients also praised their compassion and helpfulness during stressful or difficult events, such as weddings or memorial services, noting how they helped ease decisions. Everyone mentioned how relaxed and welcomed they felt while working with either associate. Multiple people noted Steve's friendly and what-the-customer-wanted attitude, mentioned that the store had an intimate atmosphere, which made shopping more accessible. With attentive and timely customer service and luxury orders especially, other respondents noted. The ability for repair and custom jewelry requests to be fulfilled when remotely from the store also influenced some people's experience. Overall, the reviews are very positive, often noting the store's attentive and supportive environment. Caren and Karen always go and often mention the purchase, putting clients first and making them feel secure no matter the situation. Lux Bond and Green would recommend most clients based on this positive feedback for jewelry needs. It was a wonderful experience working with Karen and Steve, as the reviews suggest. Having a great client experience, like many others, is possible when visiting this store.
Frequently asked questions
7 questions
What do Lux Bond & Green clients say about the work?
Clients frequently praise the team for their professionalism, attention to detail, and exceptional customer service. Specific staff members, like Karen and Yen, are often highlighted for their knowledge and ability to make the purchasing process smooth and enjoyable.
Does Lux Bond & Green offer custom engagement ring design services?
Yes, they provide custom design services for engagement rings, along with ring sizing and polishing. Their expertise in creating personalized pieces has been well-received by customers, who appreciate the guidance from knowledgeable staff.
Can I get my watch repaired at Lux Bond & Green, and how do customers feel about their repair services?
Yes, they offer watch repair services, including battery replacement and polishing. Customers have reported positive experiences, noting quick turnaround times and effective repairs, often highlighting the friendly service from staff like Yen.
What are the operating hours for Lux Bond & Green in Boston?
What kind of jewelry repair services does Lux Bond & Green provide?
They offer a range of jewelry repair services, including stone replacement, engraving, and ring repair. Customers have praised the quality of repairs and the efficiency of the service, often noting the impressive results.
Does Lux Bond & Green provide gift wrapping services for purchases?
Yes, they offer gift wrapping services, including standard gift wrap, custom gift wrapping, and special occasion wrapping. Customers have appreciated the thoughtful presentation of their gifts, enhancing their overall shopping experience.
Where is Lux Bond & Green Boston Concierge - by appointment only located?
20 Park Plaza, Boston, MA 02116, USA
Location & directions
Boston, Massachusetts
Lux Bond & Green Boston Concierge - by appointment only