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Review Keywords Analysis

  1. US
  2. MD
  3. Baltimore
Zeke's Coffee

Zeke's Coffee

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Open 7:00 AM-6:00 PM now
4719 Harford Rd, Baltimore, MD 21214, USA Get Directions
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4.6

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ABOUT   Services Excellence Summary

Zeke’s Coffee is a small-batch, family coffee roastery in Baltimore, and we take freshness seriously. At Zeke's, we use fluid bed roasters. While drum roasters are used by most roasteries, our technology was discovered by Mike Sivetz in the ‘70s. They work by blowing hot air and coffee beans to create a fountain. Zeke's roasts faster and more uniformly than other roasters. Our product consistently tastes better because we roast the beans at the perfect temperature. The chaff is easier to remove and the coffee tastes cleaner. Our coffee beans also have a more distinct regional flavor. Zeke's Coffee beans are roasted in small batches. As a small batch roaster, we only roast our beans when you order them, guaranteeing freshness. We are also more transparent: our roaster can hold 30 pounds of coffee compared to 150 pounds that a normal roaster can hold. We put more time, effort, and ourselves into each bean. This is evident in our coffee. Zeke's Coffee roasts all its beans in its roastery in D.C.

 

SUMMARY   Reviews Summary

The café mostly receives positive feedback from customers for its good coffee, lively atmosphere, good food, and friendly service. Many of the reviews appreciate Zekes for its various delicious coffee roasts and bakery goods. The regular customer segment is particularly grateful for the family-friendly atmosphere, spacious seating, and community-oriented services. These customers are particularly impressed by the new location of Zekes, which is more spacious and provides a larger parking lot. The cafe atmosphere is perfect for solo work or group activities thanks to the modern layout. Zekes could enhance its performance by refining its customer service skills and improving its variety of coffees and other promotional offerings. Some reports indicate that the cafe has difficulty keeping patrons satisfied. This criticism is especially aimed at the cafe's level of service. Despite these concerns, many customers recommend this coffeehouse for quality food and drinks.

 

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Pros & Cons

PROS
great place (4)
wide selection (2)
great service (2)
very friendly (2)
great space (2)
recommend (2)
friendly staff (1)
good customer se ... (1)
nice staff (1)
nice place (1)
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Cons
overpriced (1)
dirty (1)
Zeke's Coffee Reviews: 103. Average Rating: 4.6
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