Helpful staffKnowledgeable staffFriendly staffGreat selection of gearExcellent customer servicePatient staffHelpful with loading kayaksOutstanding serviceQuick responseHomey feel
About this business
Our extraordinary story begins in a 120-square-foot unit at the rear of a bike shop in Carrboro, North Carolina. We've since expanded to nine locations throughout NC and VA, but that's not what's amazing. This began as a small family business is. Things have adjusted. Our value-performing merchandise and our commitment to premium quality have not.
We wish to share our knowledge with you, so our employees are knowledgeable about various outdoor activities. Each item in the stores has been tested extensively. Nothing is in the unit that we would not use. We love our products because they have been our companions. Now it's time to plan for the future and take a look back.
Reviews Summary
Great Outdoor Provision Co. (GOP) receives overwhelmingly positive reviews for its superb outdoor gear and outstanding customer service, which are from several satisfied customers. In particular, they praise the staff's helpfulness and friendliness, with many noting specific employees who went the extra mile to assist them. The advice is helpful, and the shop is a fantastic source for outdoor equipment in general. However, one reviewer felt that the prices were too high compared to other stores, which was a minor downside. Nevertheless, most reviewers would recommend GOP for its supportive customer service and the range of high-quality equipment in the store, with many describing it as a great resource for hiking enthusiasts.
Frequently asked questions
6 questions
What do Great Outdoor Provision Co. clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, highlighting their helpfulness and expertise in outdoor gear. Many reviewers mention the outstanding customer service, with specific shout-outs to employees like Sam and Mac for their assistance and product knowledge.
Does Great Outdoor Provision Co. offer kayak repair services, and how do customers feel about their service?
Yes, they provide kayak repair services. Reviewers have noted quick response times and effective solutions, with one customer mentioning a staff member who personally delivered and fixed a part at their home, showcasing exceptional customer care.
What outdoor gear categories does Great Outdoor Provision Co. carry?
They offer a wide range of outdoor products, including kayaking equipment (Hobie Outback Kayak, kayak accessories, kayak repair services), camping gear (tents, sleeping bags, camping chairs), outdoor apparel (hiking boots, jackets, base layers), fishing gear (fishing rods, reels, tackle), biking gear (bicycles, accessories, repair services), and outdoor cooking gear (camping stoves, coolers, cooking utensils).
What are the store hours for Great Outdoor Provision Co.?
Their hours are as follows: Monday: 10:00 AM - 6:00 PM, Tuesday: 10:00 AM - 6:00 PM, Wednesday: 10:00 AM - 6:00 PM, Thursday: 10:00 AM - 6:00 PM, Friday: 10:00 AM - 6:00 PM, Saturday: 10:00 AM - 6:00 PM, Sunday: 12:00 - 5:00 PM.
How does Great Outdoor Provision Co. support first-time buyers?
The team is known for being patient and helpful, especially with first-time buyers. Reviewers have highlighted their willingness to answer questions and provide guidance on selecting the right gear, ensuring a positive shopping experience.