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  1. US
  2. NC
  3. Charlotte
NAPA Auto Parts

NAPA Auto Parts

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Open 7:00 AM-7:00 PM now
4101 Wilkinson Blvd, Charlotte, NC 28208, USA Get Directions
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ABOUT   Services Excellence Summary

NAPA Auto Parts was founded in Detroit in 1925 by a group of auto parts dealers. These dealers wanted to streamline the parts distribution process for individuals and companies that rely on cars and trucks to move goods. The mission was straightforward and focused on delivering items to locations faster and more reliably. NAPA warehouses and stores, once owned by the members' businesses, quickly became the most popular place to look for parts. Carlyle Fraser, the founder of Genuine Parts Company, a major NAPA donor in the early days, was a key to this success. We can find the best auto parts for any vehicle at NAPA Auto Parts. Whether it's tires, batteries, brakes, or filters, we can help you find exactly what you need for your car or truck. We also carry tools, equipment, and other devices at this location. Please contact us to order your parts or visit us in person. You can order online for pickup or have them delivered through our store.

 

SUMMARY   Reviews Summary

Recent client reviews clearly show Napa provides great customer service. The employees, especially Andre, were consistently helpful, efficient, and positive. The workers took the time to help clients, explain details, and ensure the right part was chosen. A lot of the comments implied the staff was willing to find solutions for difficult issues and go further during peak hours. The service was fast and met customers expectations regardless if they had booked online or walked in. Customers highlighted the store has a wide range of products from old to new vehicle makes. This in turn ensured the sales personnel were knowledgeable and were able to help the customer find what they were looking for. Client satisfaction was further enhanced by the store's quick order fulfillment and restocking options.ować.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (3)
highly recommend ... (3)
very helpful (2)
helped me (2)
good quality (2)
good service (2)
extremely helpfu ... (2)
fantastic servic ... (2)
great price (1)
great place (1)
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Cons
slow (2)
go somewhere els ... (2)
wasted my time (2)
upset (2)
too busy (1)
NAPA Auto Parts Reviews: 103. Average Rating: 4.3
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