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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
Pottery Barn

Pottery Barn

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Open 10:00 AM-8:00 PM now
4400 Sharon Rd, Charlotte, NC 28211, USA Get Directions
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ABOUT   Services Excellence Summary

Pottery Barn is a premier retailer of home furnishings and décor. As a multi-channel merchant, Pottery Barn offers products through its e-commerce site, captivating catalogs, and stately brick-and-mortar stores across the country and globally. The Pottery Barn brand was created in the vibrant neighborhood of Chelsea in New York in 1949. Our range includes accessories, furniture, and bedding to help you decorate your house and make it a beautiful home. More than 70 years of excellence and affordability has made Pottery Barn the most recognized brand. Williams-Sonoma, Inc., is our parent company and has its headquarters in San Francisco. Our stores and catalog are available worldwide. Pottery Barn has a wide variety of beautiful and well-designed furniture and home accessories. Our Design Studio Specialists offer complimentary design services. Our registry experts can help you create the perfect wedding registry. Pottery Barn has everything you need for informal family meals or long conversations at the kitchen counter. Complete your home bar with stylish bar stools that allow your guests to enjoy a cocktail while relaxing and socializing. Continue reading to learn about the different styles of stool Pottery Barn offers.

 

SUMMARY   Reviews Summary

The reviews offer insights regarding customer service at a store in the South Park Mall specializing in decor and furniture items. The focus is on the superb customer service, with almost all comments applauding the friendliness, helpfulness, and professionalism of individual staff members. Statistics include names of employees mentioned along the line, such as Madeline, Jessi, and Patricia. Customers thank helpful and caring staff like Madeline, who assisted them in situations. They noted that workers exceeded expectations and made their visit enjoyable. It is often observed that even clients who come in without purchasing items notice the supportive and beneficial environment. A familiar name, Pottery Barn, dominates the positive atmosphere of the evaluations. Its products are admired for their quality and are thus regarded as more priced. A large number of clients reward the firm through card purchase and typically thank employees for clarification, suggesting the good work environment they maintain. A few customers are discussing the challenges they encountered at other review stores, but the picture created from the bulk of reviews is quite clear. The Pottery Barn Mall store offers the best service and overall provides a fantastic service customer service culture. This draws consumers to the store and maintains their loyalty over time. The clients acknowledge the great work the store staff is doing, and they are happy with the products and service they get from the store. In the first place from the comment collection about this firm especially the Pottery Barn location at the south Park Mall.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (3)
friendly staff (2)
great prices (1)
great customer s ... (1)
recommend (1)
extremely helpfu ... (1)
highly recommend ... (1)
friendly and hel ... (1)
helped me (1)
will be back (1)
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Cons
disappointed (4)
frustrating (3)
delayed (3)
awful (2)
service is terri ... (2)
poor customer se ... (2)
was damaged (2)
horrible (2)
not worth (2)
horrible custome ... (2)
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Pottery Barn Reviews: 100. Average Rating: 3.0
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