Great staffNo pressureHelpful staffGreat experienceKnowledgeable salespeopleExcellent serviceSmooth processGreat dealFriendly atmosphereSeamless process
About this business
Welcome to Parkway of Wilmington! We serve drivers from throughout New Hanover County. Check out our Volvo, Subaru, and Hyundai inventories to see your next vehicle! Our vast used stock offers a car for everyone. Whether you choose a new or pre-owned vehicle, you will always receive excellent customer service. We try to make your experience as seamless as possible from start to finish. Visit our dealership and drive off with your new ride today.
Welcome to Parkway Used Car Center, Wilmington NC's top used car dealership! Our team is composed of experienced professionals who care for our customers and are committed to offering quality pre-owned cars and the best customer service. We have an extensive collection of cars, SUVs, and trucks from all major manufacturers. The cars in our inventory have been carefully inspected to ensure they are safe and reliable. Our aim is to make your car buying experience smooth and stress-free. We offer financing options for all budgets and our knowledgeable team can help you select the best vehicle for your family or commuting needs.
Reviews Summary
Reviewers have shared positive experiences working with each staff member at Parkway of Wilmington, demonstrating respect, and providing satisfactory customer service. Sales and service impress customers, and several customers explicitly commend individual customer Regional Vice President of Operations, Brian Matter (Brian) for avoiding pressure sales tactics. Regular test drive, agreed-upon pricing, support during negotiations, and final purchase at different points that customers select and purchase their favorite vehicles. A prevalent theme is low-stress and respectful vehicle purchases align well with customers' anticipations of dealer and expectation of need. Customers make recommendations, and many of their purchases will return. The evident trend is that team approach is good, and customers receive full support that continues after the purchase of their vehicle in their documentation from Parkway of facilities and a page to utilize for recommendations for friends and family. All in all, ratings were good. Clients have given their support for recommending Parkway. Lisa and Lou mention kindness and trust as motivators for repeat visits. Most comments support the customer's assessment of products and services as positive, with an average score of five stars. The dealership's commitment to excellent customer service will ensure that customers do more and refer friends in the long run.
Frequently asked questions
7 questions
What do Parkway of Wilmington Used Cars clients say about their experience?
Clients frequently praise the friendly and professional staff, particularly mentioning individuals like Jason, Phillip, and Leroy. Reviewers highlight the low-pressure sales environment and the seamless purchasing process, making it a favored choice for many buyers.
Does Parkway of Wilmington Used Cars offer vehicle financing options?
Yes, they provide vehicle financing services, including loan approval, trade-in offers, and warranty options. Reviewers appreciate the competitive financing options available, which enhance the overall buying experience.
What types of vehicles can I find at Parkway of Wilmington?
They offer a diverse selection of vehicles, including new and used cars, as well as certified pre-owned options. Their inventory features brands like Volvo, Subaru, and Hyundai, catering to various preferences.
Can I get car maintenance services at Parkway of Wilmington Used Cars?
Yes, they provide car maintenance services, including oil changes, tire rotations, and brake inspections. This comprehensive approach helps ensure the longevity and reliability of your vehicle.
Who can I expect to assist me during my visit to Parkway of Wilmington?
The team at Parkway includes experienced professionals like Jason, Phillip, and Leroy, who are noted for their respectful and accommodating service. Many reviewers mention feeling like family during their interactions.
Does Parkway of Wilmington Used Cars offer a warranty on their vehicles?
Yes, they provide warranty options as part of their vehicle financing services, which customers have found beneficial for peace of mind regarding their purchases.