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Review Keywords Analysis

  1. US
  2. NC
  3. Winston-Salem
DriveTime of Winston-Salem

DriveTime of Winston-Salem

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1370 Peters Creek Pkwy, Winston-Salem, NC 27103, USA Get Directions
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4.8

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ABOUT   Services Excellence Summary

Established in 2002, DriveTime is the largest used vehicle retailer in the United States, with over 140 dealerships in 27 states. We have helped more than 1 million people find the right vehicle for their needs and have an employee base of over 5,000 individuals. Every year, more than 100,000 people use DriveTime to learn about car buying and financing correctly. We help you become an auto-buying expert no matter your credit or expertise. When you decide to purchase a used vehicle, our online auto loan application becomes the best in the business. Because you choose, you are in control. Our terms are accurate for your credit and financial situation, as well as the down payment you require. The DriveTime experience is much more enjoyable this way.

 

SUMMARY   Reviews Summary

The bulk of reviews highlight exceptional customer service, with Jubert and Lashana standing out for their expertise, friendliness, and patience. Several buyers specifically mention how comfortable the sales team made them feel during the car-buying process, noting how helpful Jubert and Lashana were in answering questions. Others say they have never had such a great experience in a car dealership before and would rate this place as the best. One indicates that working with Jubert was so smooth and quick and it was what helped her go with the car she wanted. Most reviews reflect efficient and quick purchases, with comments such as “and got me in and out, and they have never been this fast in purchasing a car. The majority of customers stated that they would buy from this dealership again and would recommend their friends to them. It is evident that most times, the focus on buying a vehicle from the use of an online application can hasten the process, and most customers would be happy purchasing a vehicle from the comfort of their home. Salespeople such as Jubert and Lashana ensure that they take care of the process right from the time the customer places an application to the time they get the vehicle. This makes the customers trust the dealership and would not hesitate to recommend a friend to them. This car purchasing process has seen most customers coming back or even referring friends or family members to the dealership for a car.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (8)
very helpful (7)
great experience ... (6)
helped me (4)
great service (3)
very professiona ... (3)
amazing service (2)
very friendly (2)
great job (2)
friendly and kno ... (2)
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Cons
rude (2)
unprofessional (2)
unhappy (2)
disappointed (1)
upset (1)
so disappointed (1)
they took advant ... (1)
DriveTime of Winston-Salem Reviews: 104. Average Rating: 4.8
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