Customer serviceFriendly staffKind staffHelpful staffCustom ring makingUnique selectionPersonal attentionAbove and beyondMany diamondsProfessional staff
About this business
We established our first Omaha store over a century and a quarter ago. We are one of Omaha’s leading companies, but we are more proud of our heritage and our commitment to the values and obligations passed down through our grandparents and parents. No matter who works for us, each generation must embrace the principles of honesty, integrity, and humility. We pledge to uphold a tradition of excellence by providing highly personal service and value in a professional atmosphere. Our association with the following organizations continues, and we are pleased to be affiliated with the industry's most distinguished. Our services are much more noted for these reasons. The American Gem Society (AGS) is well-known for its stringent ethical rules and heavyweight gemology abilities and dedication to consumer protection. This is comforting. Our laboratory and gemologist appraiser are both certified by AGS.
Reviews Summary
Customers are full of praise about the customer care they received. They describe the employees as helpful, kind, empathetic, and professional. They also appreciate the fact that the workers do not pressure them to make a purchase. One offsites notes that they worked with Sarah, who made their customer experience particularly exciting. Additionally, most customers appreciate the store staff's generosity and knowledge. They describe the shop as a family place where everyone, including the clients, receives attention. Many shoppers claim that they receive more personalized customer attention than at chain stores. Sandie says that all their desires are met with excellent care all the time. A customer who needed his fiance's ring personalized states that he had to learn a lot from the store staff. Most customers who posted their reviews indicated that the shop is favorable for buying jewelry and repairs as well.
Frequently asked questions
7 questions
What do Malashock’s Jewelry clients say about the work?
Clients frequently praise the outstanding customer service and the personalized attention they receive. Reviewers highlight the friendly and caring staff, particularly mentioning Susie and Deb for their helpfulness and professionalism, making customers feel like part of the family.
Does Malashock’s Jewelry offer free consultations for engagement rings?
Yes, they provide free personal consultations, allowing clients to discuss their preferences and ideas for engagement rings, ensuring a tailored experience.
What services does Malashock’s Jewelry provide?
They offer Jewelry Sales, including Engagement Rings, Wedding Bands, and Custom Jewelry Design. Additionally, they provide Jewelry Repair services such as Ring Resizing, Stone Replacement, and Polishing and Cleaning. Their Customer Service includes free Personal Consultations, After-Sales Support, and handling Custom Requests.
What are the hours of operation for Malashock’s Jewelry?
The hours are as follows: Monday: Closed, Tuesday: 10:00 AM-5:00 PM, Wednesday: 10:00 AM-5:00 PM, Thursday: 10:00 AM-7:00 PM, Friday: 10:00 AM-5:00 PM, Saturday: 10:00 AM-4:00 PM, Sunday: Closed.
Can I get my engagement ring resized at Malashock’s Jewelry?
Yes, they offer ring resizing as part of their Jewelry Repair services, ensuring your engagement ring fits perfectly.
How does Malashock’s Jewelry handle custom requests?
They are committed to handling custom requests, providing personalized services to create unique pieces tailored to client preferences, as reflected in their customer reviews.