Feedback Analysis of Cal-Nevada Towing
One customer had a positive experience when the driver and yard manager helped him, and they were hospitable to him. The yard was also neat and tidy. However, the company policy did not let the customer recover personal belongings from his mother's vehicle during the accident. The customer was upset; nevertheless, the driver remained calm when he explained this. The driver and yard manager helped the client, and they were kind. The yard was also neat and tidy. The company policy did not allow my mom to retrieve personal items from our vehicle after the accident. I was upset. However, he remained calm throughout the account (Feedback, 5 stars). Jason was timely, kind, and helpful. He seems to have gone beyond his scope to ensure we reached our home safely from the side of I-80 at 11:30 pm on Sunday. This was quicker and with more heart than Triple A was willing. We, therefore, appreciate this great help. In case of the roadside distress in the future, we will contact Cal Nevada Towing before thinking of AAA service (Feedback, 5 stars). The driver and yard manager were helpful, and they were kind. The yard was also neat and tidy. The company policy did not allow my mom to retrieve personal items from our vehicle after the accident. I was upset. However, he remained calm throughout the account (Feedback, 5 stars). Jason was timely, kind, and helpful. He seems to have gone beyond his scope to ensure we reached our home safely from the side of I-80 at 11:30 pm on Sunday. This was quicker and with more heart than Triple A was willing. We, therefore, appreciate this great assistance. In case of the roadside distress in the future, we will contact Cal Nevada Towing before thinking of AAA service (Feedback, 5 stars). ADVICE: I can’t say enough good things about Cal-Nevada Towing. I did some damage to the underside of my car and called them at 7 am. The friendly operator got everything set up, and Carlos got to me in about an hour. Carlos is the reason I would use this company any time I needed a tow. Great guy and I’m blessed he took the call (Feedback, 5 stars). Jason was excellent; he was able to get me to a tire shop when I had a tire blow-out. He was very professional, and he got there a little faster (Feedback, 5 stars). This is an excellent place. I got into an accident last Friday, and the towing company was the best I have seen. They were very fast in their response, and the services were excellent. (Feedback, 5 stars). I can’t say enough good things about Cal-Nevada Towing. I did some damage to the underside of my car and called them at 7 am. The friendly operator got everything set up, and Carlos got to me in about an hour. Carlos is the reason I would use this company any time I needed a tow. Great guy and I’m blessed he took the call (Feedback, 5 stars). ADVICE: Cal-Nevada is the worst help ever. They quoted us $825 for a tire change. I read all these great reviews and truly had high hopes, described my situation, and no help from them. ADVICE
Frequently asked questions
6 questions
What do Cal-Nevada Towing clients say about the work?
Clients frequently highlight the drivers' professionalism and kindness, specifically praising Jason and Carlos for their timely assistance and helpfulness. The yard's cleanliness and the team's calm demeanor during stressful situations are also commonly mentioned.
Does Cal-Nevada Towing provide roadside assistance in Fernley?
Yes, they offer roadside assistance services including battery jump starts, tire changes, and fuel delivery. Reviewers appreciate the quick response times and the courteous nature of the drivers during these services.
Can I get a vehicle recovery service from Cal-Nevada Towing?
Yes, they provide vehicle recovery services including accident recovery, off-road recovery, and locked vehicle entry. Customers have noted the team's effectiveness in handling challenging recovery situations.
Does Cal-Nevada Towing handle long-distance towing?
Yes, they offer long-distance towing services along with local towing and motorcycle towing. Reviewers have praised their efficiency in transporting vehicles over long distances.
What happens if I need to retrieve personal belongings from my vehicle after an accident?
Company policy does not allow retrieval of personal items from vehicles after an accident, which has upset some customers. However, drivers have been noted for their calm and professional explanations of this policy.