Ron Sr. established Family Auto of Wny inc and repair in the 80s. He learned mechanics training from his father. The shop was a customer hangout place. Ron Sr grew the shop, and more customers came. My name is Ron Jr and I worked with my father. From a young age, my father would bring me to the shop and let me move cars around the lot. I was responsible and careful from a young age. My father was well known for doing anything for his customers. We have had cars park in the bay shop, and my father would stay up all night and day. This grew into a friendship. The customers would have to come back to check on the car and stay around. They have a break and lunch with my father. The shop would be mostly empty because the customers would become good friends with my father. A customer would come to service and later return to purchase a car. They would bond over football and other games that were showing. They would either grill and eat together. The customers still like to check on the Family Auto of Wny inc and repair. They will call and ask about shopping hours or any new car. They also show concern when there is no traffic outside our shop. It was a happy time for both the family and customers. It was a happy moment.
We welcome you to Family Auto of Western New York. Feel free to come and look around. Visit our online showroom and see the available inventory. There is detailed information under the hood of each car. Our photo gallery will give you a feeling of the place. Remember to contact us for more information. Our address is 1992 Niagara St. If you cannot reach us via this address, call us through 716-895-6110. Our website offers driving directions, service hours and much more.
Reviews Summary
The Family Auto sales have excellent reviews from many customers. The majority notes a positive and supportive environment experienced when handling car-related issues, whether it's sales or repairs. The customers value the great customer service and friendliness of the owners and staff, especially Ron and Angela. They often feel part of a family and feel comfortable going to the store. The clients' reviews show the owner pairs' effectiveness in dealing with both sales and the car repairs. Customers who know little about cars recommend visiting Family Auto, given the customer satisfaction and professionalism observed by the clients. Reviewers give the store high ratings for its integrity and service. The store has a good selection, fair pricing and good honest staff making it the option to go for car related services.
Frequently asked questions
7 questions
What do Family Auto of Wny inc and repair clients say about the work?
Clients frequently praise the team for their exceptional customer service, quick response times, and the personal touch they provide, treating customers like family. Reviewers highlight the thoroughness and professionalism shown during both vehicle purchases and repairs.
Does Family Auto of Wny inc and repair handle emergency repairs, and what do customers say about their response time?
Yes, they offer emergency repairs. Customers have noted that the team is prompt and efficient, often resolving issues quickly, even fitting them in on short notice, which has been appreciated during urgent situations.
What services does Family Auto of Wny inc and repair offer?
They provide a range of services including Vehicle Sales (Used Car Sales, Financing Options, Trade-In Evaluation), Auto Repair (Routine Maintenance, Diagnostic Services, Emergency Repairs), and Customer Service (Consultation, Vehicle History Report, Follow-Up Services).
What are the hours of operation for Family Auto of Wny inc and repair?
Their hours are as follows: Monday: 10:00 AM - 7:00 PM, Tuesday: 10:00 AM - 7:00 PM, Wednesday: 10:00 AM - 7:00 PM, Thursday: 10:00 AM - 7:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 10:00 AM - 7:00 PM, Sunday: Closed.
Can I get a vehicle history report from Family Auto of Wny inc and repair?
Yes, they offer vehicle history reports as part of their customer service, ensuring that clients are well-informed about their potential purchases.
Who founded Family Auto of Wny inc and repair, and what is their background?
Ron Sr. founded the business in the 1980s, learning mechanics from his father. His dedication to customers and the community has been a cornerstone of the business's growth and reputation.
Where is Family Auto of Wny inc and repair located?