Helpful staffProfessional serviceDedicated employeesFast serviceHelpful with applicationsPatient serviceFantastic serviceClear adviceEnthusiastic staffGood service attitude
About this business
Through the process, we will support your medical needs.
We work with many doctors to make it easy to get treatment.
Our NurseLine service provides immediate, free medical advice in over 170 languages 24 hours a day.
We can speak with you in person at any of our Community Service Centers.
Reviews Summary
Reviewers constantly praise Lisa for her outstanding service, with numerous compliments on her professionalism, patience and her readiness to go beyond her duty to assist them. They emphasize the benefit of her irreplaceable service that has helped them to solve various issues, including obtaining the best plans, changing providers, and getting insurance for different family members at every phase. The usage of the term "nice" or "friendly" is minimal in the reviews, but they appreciate that the assistance is pleasant. They are excited about her expert knowledge and are grateful for her effective communication, which made them feel comfortable and valued throughout the process. Every review indicates that they got value more than expected. The data also confirms a high customer satisfaction rate and recommends her exceptional service. Therefore, reviewers generally appreciate Lisa's hard work and focus on excellent service.
Frequently asked questions
7 questions
What do Empire BlueCross BlueShield HealthPlus clients say about the work?
Clients frequently praise the professionalism and helpfulness of staff, particularly Lisa, who is noted for her dedication and ability to assist with insurance applications and claims. Many reviews highlight the team's responsiveness and commitment to ensuring a smooth experience.
Does Empire BlueCross BlueShield HealthPlus offer free consultations for insurance claims?
Yes, they provide free consultations for various services, including claims assistance and coverage questions, ensuring clients receive the support they need without any cost.
Can I get help with changing my primary doctor at this health insurance agency?
Yes, they offer primary doctor change assistance for free, along with provider network information and appointment scheduling help, making the process straightforward for clients.
How does Empire BlueCross BlueShield HealthPlus assist with health insurance plan selection?
They provide insurance consultation services, including plan selection assistance and policy explanations, ensuring clients understand their options and make informed decisions.
What types of health insurance does Empire BlueCross BlueShield HealthPlus offer?
They offer a variety of health insurance options, including individual health insurance, family health insurance, and supplemental health insurance, catering to diverse client needs.
Is there support available for coverage questions at Empire BlueCross BlueShield HealthPlus?
Absolutely, they provide free support for coverage questions, ensuring clients can clarify their concerns and receive timely assistance from knowledgeable staff.
Where is Empire BlueCross BlueShield HealthPlus located?