REI

At REI, we believe the outdoors is worth our time. REI - Recreational Equipment, Inc., encourages everyone to experience the outdoors and sport. Nature has empowered us since 1938. Our equipment and apparel are unbeatable. You may share them with your friends and family. You may motivate individuals. Individuals do not own REI. They are invested in conservation through REI's products. Any person is welcome, regardless of if you are a newbie or a seasoned athlete. REI Santa Monica, just one block from the 3rd Street Promenade, is the best place for outdoor lovers to buy gear and clothing. Keep your bicycle on the road and in good condition all year round with Santa Monica Bike Shop’s bike services. Our ski and snowboard services guarantee you are prepared to ride. We service your gear so you are ready for your adventure.

Reviewers overwhelmingly expressed positive sentiment. Many highlighted the store's excellent customer service and knowledgeable staff as evidenced by their numerous positive comments, "Awesome customer service." Multiple customers expressed satisfaction with their purchases, noting their tuned-up bikes rode like new, and they found necessary supplies for their outdoor adventures. There were frequent mentions of the helpful and friendly staff, an advantage REI offers with more sales (50% off for members) and clearances and wider selection than local stores, meaning the experience was worth the 1.5hrs drive. A third shopper commented on the store’s welcoming and casual environment, including great vibes and great food—a feature the entire family enjoyed given the helpful and friendly staff. The most outstanding comments were: "I have been a member of this place for close to 13 years now, and they never disappoint. Every time I visit, I am treated like I am experiencing the store's professionalism for the first time; this is a rarity." "Excellent customer service" and "Divine customer service!" were the phrases that received repeated echo, making respondents say the store was excellent and that its REI customer service was off the hook. The positive sentiment leaders were helpful, friendly, and knowledgeable staff, followed closely by positive reviews. The service was recent and beneficial, and those who had never experienced the company changed their minds about starting a new member now. The reviews suggest that the store exceeded customer expectations, offering a memorable customer experience. Overall, customers praised REI for its fantastic customer service and grounds, selection, and the great dea.