Imports Plus Automotive has an A+ Rating with Columbus, OH's Better Business Bureau. We are proud to be honest, transparent, fair, and committed to providing excellent service. Only when your car is in our shop can we achieve our goal of making auto repairs a pleasant process for you and of keeping you safe on the roads. If you require safe transportation to bring your car to our shop, we are offering TechNet Roadside Assistance. You can make arrangements by calling 1-866-588-0728. You can also skip the online booking system and visit us or call us to make an appointment. We are dedicated to serving our customers, so walk-ins are welcome. Our shop is conveniently located by the Demary Trucking, behind Dublin Avenue, at 1065 Ridge Street.
Reviews Summary
Auto Shop Brad and his team at Import Plus receive high marks for honesty, transparency and top-notch customer service. Customer reviews consistently praise how the crew explains services and costs and recommend only needed repairs; in certain cases, clients said they were presented with cheaper solutions. Brad is saluted for his expertise and honesty. One customer remarked that he had been told by the dealership that he needed to spend thousands on repairs but Brad found that his tires were the issue. Long-time clients repeatedly claim that the mechanics are quick and friendly, with and there is proof that their work is long-lasting and reliable. Many customers were grateful to find a company that they could trust completely. I was shocked when I found out about Jeff and his 22-year-old daughter spending over $1k to repair the AC in her car. And the Mechanic wouldn't touch my $750 exhaust system without fixing $1,200 worth of other stuff first, Jeff noted. For them, honesty is key. Many posted that their company does not seek to upsell customers. Services like new tires and brakes are done quickly and cost-effectively, significantly reducing the customer's stress, as one customer put it. It feels so good to know my mechanic is honest and awesome at his job. Go see Brad, you won't be disappointed, as one review said. Import Plus comes highly recommended.
Frequently asked questions
6 questions
What do Imports Plus Automotive clients say about the work?
Customers frequently praise the team's honesty, transparency, and thoroughness. Reviewers highlight the owner's expertise, excellent communication, and the ability to provide accurate estimates, often noting the quality of repairs and timely service.
Does Imports Plus Automotive offer roadside assistance, and what do customers say about it?
Yes, they provide roadside assistance services such as flat tire changes and jump starts. Customers appreciate the quick response and helpfulness of the staff during emergencies, often noting their professionalism and efficiency.
Who leads Imports Plus Automotive, and what do customers say about their expertise?
The owner, Brad, is noted for his extensive knowledge and experience in automotive repairs. Customers appreciate his honesty and fair pricing, often mentioning his ability to provide sound advice and effective solutions for their vehicles.
Can I get an oil change at Imports Plus Automotive, and how do customers feel about their service?
Yes, they offer various oil change options including conventional, synthetic, and high mileage. Customers consistently report satisfaction with the speed and quality of the oil change service, often noting the team's professionalism and efficiency.
What happens if I need a diagnostic service at Imports Plus Automotive?
They provide diagnostic services for issues like check engine lights and fluid leaks. Reviewers have commented on the thoroughness of the diagnostics and the clear communication regarding the necessary repairs, which helps in making informed decisions.