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Review Keywords Analysis

  1. US
  2. OH
  3. Columbus
REI
REI

REI

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Open 10:00 AM-9:00 PM now
4150 Worth Ave, Columbus, OH 43219, USA Get Directions
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4.6

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ABOUT   Services Excellence Summary

R.E.I., Recreational Equipment, Inc., believes outside is where you should spend your time. Everyone should have a passion for nature and sport. Harness the Power of Nature since 1938 REI will only offer the best equipment and clothing. In the adventure stories with friends or family, share your story. REI is not ours. They are investing in conservation through their products. REI Santa Monica offers a wide selection of clothing and equipment for outdoor enthusiasts and is located one block from 3rd Street Promenade. The Santa Monica Bike Shop offers bike service and service, so you can keep your bike on the road and trail all year long. Ski and snowboard services will have you ready to hit the slopes. Our service will get you ready for your next adventure, whether you're a beginner or an expert athlete.

 

SUMMARY   Reviews Summary

The reviews overwhelmingly praise the exceptional customer service and product selection at this shop, particularly singling out employees like Darrell and Scott. Clients appreciate their professionalism, product knowledge and patience, guaranteeing a positive customer experience, as well as providing them with a range of advice and tricks to ensure the correct product choice. There were also several mentions of employees being thorough or over and above with care for the customer, including helping multiple customers at a time. Product selection was great. Indeed, customers loved that, the comprehensive service of this store made them clients for life. The cost of some of the products was mentioned, but customers agreed that it was worth it.methodPointerTypeFeedback is positive, as customers value the exceptional customer service and product selection at this store. Staff like Darrell and Scott are highly praised, and appreciated by their professionalism, product knowledge, and patience. As a result, customers have a positive experience, receiving helpful advice and tips, and ensuring they purchase the right product. Furthermore, there are multiple mentions of employees going the extra mile and assisting multiple clients at a time. Customers also love the extensive product range and often say they are loyal to the store due to its great service. Although some users point out the high prices, they agree it is worthwhile.

 

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Reputation Change over time

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Pros & Cons

PROS
helped me (6)
very helpful (6)
high quality (3)
super helpful (3)
helpful staff (3)
great experience ... (3)
very knowledgeab ... (2)
knowledgeable an ... (2)
great staff (2)
super nice (2)
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Cons
slow (1)
REI Reviews: 103. Average Rating: 4.6
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