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CarMax

Name: CarMax
Address: Columbia, US
Telephone: +18037500856
Rating: 4.0291

103 reviews

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+18037500856

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555 Jamil Rd, Columbia, SC 29210, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in South Carolina

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ABOUT Services Excellence Summary

CarMax is America's largest used car retailer. The company started with a revolutionary idea: its "no haggle" pricing. It was the original industry disruptor, changing the irritating and time-consuming procedure of buying or selling a car into a quick and direct experience. It's transparent since everyone deserves it. From the outset, their strategy has been to place customers first, and their purchasing experience has continued to offer surprises along the way. CarMax provides an impressive range of trucks, cars, and SUVs in one location, making it simple to discover precisely what you need. At CarMax Columbia, SC, car buying becomes a pleasurable experience with no pressure or negotiation. Each car is CarMax Certified, and they offer a 30-day Guarantee.

SUMMARY Reviews Summary

CarMax reviews provide varying and mixed feedback. There are many positive reviews, and a few drawbacks mentioned. Most customers were pleased with the ease of the transactions, to the professionalism of the staff. It was mentioned several times that the friendly service provided by employees, such as sales representatives like Amanda, Lorenzo, and TJ, made the buying process stress-free. This friendliness extended to the business office, where Sarah and G completed the financial procedures professionally, as per reviews. Despite this, some problems did present in the process some negative feedback. While the majority were all pleased with their purchases, one person felt their preferences were not met. They experienced repeated changes in their demands, which were hard to fulfill. However, the problem was solved when they worked with the staff members at the dealership. That particular client was given an automobile that they loved and felt good in. They were also pleased with the other company's operations and therefore left pleased. Many reviewers would recommend CarMax.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (6)

highly recommend ... (4)

great experience ... (4)

stress free (3)

very professiona ... (2)

very welcoming (2)

very helpful (2)

friendly and kno ... (2)

good experience (2)

awesome place (1)

Cons

disappointed (4)

damages (3)

dirty (3)

waste of time (2)

can’t reach anyo ... (1)

disappointing (1)

bad business (1)

scratches (1)

not recommend (1)

unhelpful (1)

CarMax Reviews: 103. Average Rating: 4.0

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