TruAuto

I purchased a vehicle from Tru Auto about a month ago, and my experience has been very disappointing. The day after purchasing the car, I noticed the remote start was not working and the steering wheel shook while driving. When I bought the vehicle, I was told that if anything was wrong, they would fix it. While the brakes were eventually repaired, the remote start still has not been fixed. On top of that, the rocker panel fell off the vehicle. When I brought this to their attention, my concern was dismissed and I was told that I must have hit something. This was surprising since I was told the dealership had only received the car a few days before selling it. Communication has also been extremely frustrating. I was repeatedly told the salesperson was unavailable, and I was passed back and forth between the sales and service departments with no clear resolution. When I spoke with Matt, the GM, he stated that if he had known the remote start wasn’t working, he would have fixed it and simply charged more for the car. I was also told I would have to pay for my own rental while they repair the vehicle due to a “miscommunication,” even though I was originally told a rental would be provided. This is especially frustrating because I reported these issues immediately after purchasing the vehicle, and I signed paperwork stating that issues identified within the first 30 days would be addressed. Overall, this experience has been very disappointing. I expected the dealership to stand behind what they promised and handle the situation professionally. Buyers should proceed with caution.