Helpful staffGreat customer serviceKnowledgeable employeesFriendly atmosphereTime taken with customersGood dealsLifetime maintenanceQuick repairsNice jewelryAssistance throughout purchase
About this business
We started as a single jewelry store in 1916 and now have over 1,100 locations nationwide. As the largest specialty retailer, we are the best source for every jewelry need. We provide top-quality, attractive pieces at fair prices. The Kay Jewelers Stores and online sources have excellent customer service. Our jewelry experts have the information and insight to assist every consumer both in person and online. Our rings and engagement rings are available in a variety of styles. We have a large selection of diamonds. Kay Jewelers has famous brand names like Ever Us, Neil Lane Bridal, Adrianna Papell, and Tolkowsky (r) diamonds on hand, as well as Le Vian Chocolate Diamonds.
Reviews Summary
The reviews center around saying the staffers are super friendly and helpful. Prospective customers noted the positive energy of the store's team members while engaging with them, striking up meaningful conversations, and investing the time to understand their preferences. They have expressed satisfaction with the customer service, especially mentioning employees such as Courtney, Chris, Stacey, and Lawrence walking the extra mile to make sure all issues are solved. The shoppers also expressed their contentment with their selections and the deals from the store, and many of them vow to be returning customers. The store gets sentiments from shoppers that show how much they appreciate the courtesy and customer service they get. The store also gives back, with a lifetime of free maintenance, making it top-tier jewelry.
Frequently asked questions
7 questions
What do Kay Jewelers clients say about the work?
Clients frequently praise the friendly and knowledgeable staff, highlighting individuals like Stacey and Chris for their exceptional service. Many appreciate the attention to detail and the helpfulness in selecting jewelry, contributing to a positive shopping experience.
Does Kay Jewelers offer custom jewelry design services?
Yes, they provide custom jewelry design services, including custom engagement rings, personalized pendants, and unique jewelry pieces, allowing customers to create personalized items that reflect their style.
Can I get my jewelry repaired at Kay Jewelers?
Yes, they offer jewelry repair services, including ring resizing, stone replacement, and chain repair, ensuring your jewelry is well-maintained and restored.
How does Kay Jewelers handle jewelry cleaning?
They provide comprehensive jewelry cleaning services, such as ultrasonic cleaning, polishing, and inspection and cleaning, to keep your pieces looking their best.
What watch services does Kay Jewelers provide?
Kay Jewelers offers watch services including battery replacement, watch repair, and watch band adjustment, catering to various watch maintenance needs.
Does Kay Jewelers have a good reputation for customer service?
Yes, many reviewers commend the store for its excellent customer service, noting the staff's friendliness and willingness to assist with purchases and repairs.
Where is Kay Jewelers located?
2760 N Germantown Pkwy #1530, Memphis, TN 38133, USA
Location & directions
Memphis, Tennessee
Kay Jewelers
Jeweler
Address
2760 N Germantown Pkwy #1530, Memphis, TN 38133, USA