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Review Keywords Analysis

  1. US
  2. TN
  3. Memphis
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers

Kay Jewelers

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Open 11:00 AM - 7:00 PM now
2760 N Germantown Pkwy #1530, Memphis, TN 38133, USA Get Directions

4.2

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ABOUT   Services Excellence Summary

We started as a single jewelry store in 1916 and now have over 1,100 locations nationwide. As the largest specialty retailer, we are the best source for every jewelry need. We provide top-quality, attractive pieces at fair prices. The Kay Jewelers Stores and online sources have excellent customer service. Our jewelry experts have the information and insight to assist every consumer both in person and online. Our rings and engagement rings are available in a variety of styles. We have a large selection of diamonds. Kay Jewelers has famous brand names like Ever Us, Neil Lane Bridal, Adrianna Papell, and Tolkowsky (r) diamonds on hand, as well as Le Vian Chocolate Diamonds.

 

SUMMARY   Reviews Summary

The reviews center around saying the staffers are super friendly and helpful. Prospective customers noted the positive energy of the store's team members while engaging with them, striking up meaningful conversations, and investing the time to understand their preferences. They have expressed satisfaction with the customer service, especially mentioning employees such as Courtney, Chris, Stacey, and Lawrence walking the extra mile to make sure all issues are solved. The shoppers also expressed their contentment with their selections and the deals from the store, and many of them vow to be returning customers. The store gets sentiments from shoppers that show how much they appreciate the courtesy and customer service they get. The store also gives back, with a lifetime of free maintenance, making it top-tier jewelry.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (3)
great customer s ... (1)
great place (1)
great people (1)
went the extra m ... (1)
helpful and know ... (1)
super nice (1)
good deals (1)
decent prices (1)
helped me (1)
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Cons
poor customer se ... (1)
Kay Jewelers Reviews: 42. Average Rating: 4.2
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