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  1. US
  2. TN
  3. Memphis
Mortgage Investors Group - Memphis
Mortgage Investors Group - Memphis

Mortgage Investors Group - Memphis

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1000 Brookfield Rd #225, Memphis, TN 38119, USA Get Directions
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ABOUT   Services Excellence Summary

Mortgage Investors Group - Memphis was founded in 1989 by Chuck Tonkin II, Chrissi Rhea and Mary Chrissi. They were among the six colleagues who established the inaugural lending office in Knoxville (Tennessee). Since then, the organization has expanded to 26 branches across the state and more than 450 employees. MIG is a leading residential single-family mortgages provider in the Southeast and helps families in the area acquire their homes. MIG is the Tennessee Housing Development Agency (THDA's) top lender. They are known for their excellent service to first-time homebuyers. MIG has a team of skilled mortgage experts who are committed to personalized mortgage services to help borrowers find the right premium for their home purchase. MIG offers various competitive rates for conventional and government home loans. Our processing systems allow for quick and efficient home lending. MIG also provides on-site appraisal, underwriting, and loan processing.

 

SUMMARY   Reviews Summary

Most reviews praise MIG staff for excellent service. Throughout the loan process, several reviewers noted that they felt constantly kept informed, with attention lavished on them. This relationship typically helps lessen clients' worries and reduces turnaround times. MIG employees have also received respect for their spirited professionalism, with Mano mentioned twice. Those reports noted how he brings his expertise and well-rounded, accommodating spirit to all aspects of his work. Mortgage shop Reviewers also liked the company's responsiveness and readiness to go the extra mile. This trait is embodied by Dave, who once called to point out a better mortgage rate available days after the client had locked in one. However, such clients also expressed their enthusiasm towards different team members like LaShondra Todd, noting how she reassured them during a stressful process for first-time homebuyers. Amy also garners appreciation for helping create a smooth loan process. She expertly guided clients through refinancing when she was their only anchor as they navigated complex real estate transactions, as Taylor Birmingham's reflect. Another reviewer mentioned how MIG turned their dream of homeownership into reality, despite their initial skepticism that MIG is a loan firm that delivers on its promises. in conclusion, MIG maintains a reputation for exceptional service through a team of top-notch professionalsilde. But they turn homeownership dreams into reality for those facing challenges as much as possible.

 

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Jesse left a 1 star review
★☆☆☆☆
On TrustAnalytica
Feb 12
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Pros & Cons

PROS
recommend (4)
very impressed (1)
easy to work wit ... (1)
on time (1)
very professiona ... (1)
painless (1)
excellent job (1)
extremely knowle ... (1)
Cons
terrible custome ... (1)
terrible (1)
unprofessional (1)

Mortgage Investors Group - Memphis Reviews: 13. Average Rating: 4.4

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Our experience with Mortgage Investors Group was marred by several issues, leading to a negative outcome that prompted us to choose another lender. Initially, agreeing to work with them resulted in a barrage of irrelevant sales and marketing spam inundating my email account, which, despite their apologies, was distracting and unprofessional during the already challenging process of home purchase. The most significant problem arose when we ordered the property appraisal, initially quoted at $200 and later increased to $250, citing the 'size of the lot' as a reason, though this was evident from the beginning. Unfortunately, the delivered appraisal had a major flaw, rendering it unusable as it only detailed a single building structure while our property had two separate structures. Despite our request, Andy Munsey, Director of Digital Lending, refused to refund our money for the flawed appraisal. In conclusion, I would caution against choosing Mortgage Investors Group due to their propensity for errors and their inadequate customer service in resolving such issues.
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Jesse left a 1 star review
★☆☆☆☆
On TrustAnalytica
9 months ago
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