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Review Keywords Analysis

  1. US
  2. TX
  3. Austin
Brookdale Northwest Hills
Brookdale Northwest Hills
Brookdale Northwest Hills

Brookdale Northwest Hills

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Open 00:00-23:59 now
5715 Mesa Dr, Austin, TX 78731, USA Get Directions
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ABOUT   Services Excellence Summary

Enhance your world with interesting people. A place to dream about wellness and make it a reality. You will have access to a rich life full of experience and learn about the power of independence. You can choose to live well as you age. You can count on our 24-hour emergency response service. Our health and wellness experts make sure you have what you need to stay healthy. Our staff is always there to help you navigate uncharted waters. Our assisted living communities put an end to the old narrative of senior citizens falling asleep before the end of a sitcom. We offer a full life with quality care and real connections. Our staff will do everything and beyond for you in our assisted living communities. You'll experience everything from delicious meals to help with your medications and your most basic needs. And you can't forget about the cafes and the chance to meet new people. When you move in, a team of experts builds a personalized wellness plan just for you. That includes all the stuff in the playbook and more. Our team handles chores like laundry and housekeeping while you explore activities that you like to do.

 

SUMMARY   Reviews Summary

Brookdale Northwest Hills has received many positive reviews emphasizing the caring staff and community feeling. The praises mostly center around the caring staff, who are helping the residents navigate dementia with smiles and positive energy. A significant number of the reviewers pointed out the staff's kindness and sensitivity in understanding each resident's needs and tailoring their response accordingly. It is also easy for residents to develop a sense of community with their neighbors. Many plans and activities are ongoing at the facility, allowing residents to engage and enjoy. Managing facilities such as dining, maintenance, and transportation is also commendable. There exist small hiccups like staff interaction, but they are overlooked by many reviewers. The relative contentment with the facility can be seen by the tight, unchanging community with a negligible number of turnover cases, boosting the trust in the team. It is crucial to emphasize the family-like feelings and the compassion for each resident, which the community creates significantly. There are generally no regrets but only satisfaction with the decision to become part of it. Most would recommend it to other family members, showing a high approval rate from the residents, workers, and their family.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (5)
so impressed (2)
highly recommend ... (2)
wonderful place (1)
well cared for (1)
excellent job (1)
very helpful (1)
helpful and frie ... (1)
Cons
horrible (1)
overcharged (1)
stay away (1)
terrible (1)
Brookdale Northwest Hills Reviews: 24. Average Rating: 4.0
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