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Review Keywords Analysis

  1. US
  2. TX
  3. Austin
Chacon Autos
Chacon Autos
Chacon Autos

Chacon Autos

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Open 10:00 AM - 6:00 PM now
N, 13581 US-183 Hwy #100, Austin, TX 78750, USA Get Directions
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4.7

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ABOUT   Services Excellence Summary

Chacon Autos is a buy here pay here used car dealership in 12 Texas locations. Customers at Chacon's Austin dealership can receive bad credit financing for the purchase of dependable vehicles. We are the bank! As the results of our in-house application show, Chacon offers financial solutions to the citizens of Austin who are interested in borrowing funds to purchase a vehicle. Unhappy customers will happily learn that they are eligible for bad credit car loans at Chacon. Moreover, they may be able to choose cars. Chacon offers a large selection of contemporary cars, trucks, and SUVs. Our late-model, low-mileage bikes appear to be affordable and of high quality. Our website shows all our stock and makes it easy to apply for loans.

 

SUMMARY   Reviews Summary

Chacon Autos is praised by multiple customers who commend their ability to acquire a vehicle even with a bad credit history. Furthermore, the employees Marcus Burks and Jeff show empathy, passion, and understanding of customers' situations by going the extra mile to ensure they receive approval. Many customers explain that they visited the dealership while in a financial slump and were pleased to find Marcus and Jeff who seemed to be referred to as God-sent depending on their stressful financial situations. The dealership alleviating those customers from the anxiety of financial distress and the impending repossession of their vehicles, seemed to care about the customer situation than the pressures of costs. Also notable is Marcus's unique ability and insistence on being frank about the financial realities of his clients and setting realistic expectations. Other customers talk about their willingness to purchase extra cars from Chacon Autos again due to their excellent customer service and company credo of escaping financial hardships and making life easier for customers dealing with financial hardship; they lauded the company's decision not to repossess the vehicles during chaotic times like the coronavirus pandemic. However, negative sentiments about the company also exist on one occasion where the customer was approved for a loan but could not afford the down payment, leaving some concerned about the suitability of the experience for all. The customers’ enthusiasm for Marcus and Jeff's friendly attitudes uniquely applies to the company's customer service psychology, which is all about ensuring trust and honesty reign during the transactions.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (12)
helped me (6)
great customer s ... (3)
great experience ... (3)
very professiona ... (3)
very friendly (2)
good people (2)
friendly and hel ... (2)
great job (2)
very helpful (2)
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Cons
terrible (1)
over priced (1)
Chacon Autos Reviews: 100. Average Rating: 4.7
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