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Review Keywords Analysis

  1. US
  2. TX
  3. Austin
Cook-Walden Funeral Home
Cook-Walden Funeral Home
Cook-Walden Funeral Home
Cook-Walden Funeral Home

Cook-Walden Funeral Home

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Open  00:00-23:59 now
6100 N Lamar Blvd, Austin, TX 78752, USA Get Directions
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ABOUT   Services Excellence Summary

Cook-Walden Funeral Home has been serving Austin residents with funeral and cremation services for over a century. We have consistently met the needs of Austin families and have evolved to meet the changing circumstances in Austin. From two chapels and visitation rooms to a reception space, Cook-Walden Funeral Home on North Lamar Boulevard can accommodate any visitation or service. Our on-property cremation facility provides on-site cremation, including witnessed cremation. Cook-Walden is proud to serve families of all religious backgrounds and can conduct services for Buddhist and Hindu religious beliefs. This facility is one of the few acceptable to the Jewish tradition of Tahara (preparing the body to be buried) and Shomer (sitting with the deceased for 24 hours until the last ceremony).

 

SUMMARY   Reviews Summary

The reviews are overwhelmingly positive and describe Cook Walden Funeral Home as a place where staff are caring and professional, going above and beyond to meet the needs of customers during stressful times. Many positive comments were made about individual funeral directors, particularly Brian, Nathaniel and Marty without turning away customer requests. Reviewers also expressed their gratitude for the funeral home's attention to detail, including the flowers and other funeral services. Customers commented on the value of prearranging a funeral, and the return policy remained on standard prices. The volume of feedback reflects the high level of customer service delivered by the home, and many reviewers specifically endorsed Cook Walden, writing their appreciation for the staff's kindness, respect, and resourcefulness. Many customers stated they would recommend the home's services to others.

 

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Pros & Cons

PROS
highly recommend ... (6)
recommend (6)
very helpful (2)
very grateful (2)
extremely satisf ... (2)
extremely profes ... (2)
great service (1)
highly recommend ... (1)
recommend (1)
excellent care (1)
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Cons
rude (3)
rude (1)
unprofessional (1)
not helpful (1)
bad experience (1)
unprofessional (1)
go somewhere els ... (1)

Cook-Walden Funeral Home Reviews: 61. Average Rating: 4.3

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John Doe left a 5 star review
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