Friendly staffKnowledgeable staffIn stock partsHelpful staffFast serviceExcellent serviceAvailability of partsClean and organizedCustomer serviceQuick assistance
About this business
Fifty-two auto parts dealers formed the National Automotive Parts Association in 1925. The goal was to enhance the availability of parts for companies and people who were becoming increasingly mobile with the shift from horses to cars and trucks. Once owned by several member companies, NAPA's stores and warehouses quickly became the primary source for quality auto parts. NAPA's growth in the early years was bolstered by Carlyle Fraser, founder of Genuine Parts Company. With NAPA, you can access the best quality car parts for all vehicles. You may also get free professional support to help you locate the ideal vehicle brakes or battery for your car. NAPA also sells tools, equipment, and other items. Call our list of over six thousand professionals or visit one of our over fifty thousand retail outlets to get your parts. You may also place orders online and pick them up at the curb or in the store.
Reviews Summary
The assessment of the reviews appears to present positive feedback for NAPA Auto Parts, particularly their service and staff. Adriana is frequently acclaimed for her exemplary customer service and ability to meet customers' needs by providing expert guidance and prompt service. Many customer reviews noted that the shop had the items they required and was well-organized. These reviews mentioned the staff's friendliness and expertise, rapid service, and lower prices than other auto parts stores. This part store also specialized in specific parts and had the items in stock, further enhancing customer satisfaction. Overall, the reviewer indicates that NAPA Auto Parts is a top-rated store that excels in customer service and product availability.
Frequently asked questions
7 questions
What do NAPA Auto Parts clients say about their customer service?
Reviewers frequently praise the knowledgeable and friendly staff, highlighting individuals like Adriana and Maria for their exceptional assistance. Many customers appreciate the team's ability to find specific parts quickly and their willingness to help with installations.
Does NAPA Auto Parts offer part finding assistance in Austin?
Yes, they provide free part finding assistance, ensuring customers can locate the right automotive parts for their vehicles. Reviewers have noted the team's expertise in identifying parts without needing technical jargon.
Can I place special orders for parts at NAPA Auto Parts?
Yes, they handle special orders including metric tool orders, specialty parts, and custom requests. Reviewers have mentioned that if a part is not in stock, the team can order it efficiently.
What types of auto parts can I find at NAPA Auto Parts?
NAPA Auto Parts offers a wide range of auto parts for all vehicles, including batteries, air filters, and wrenches. They also provide tools and equipment necessary for various automotive tasks.
Does NAPA Auto Parts provide installation assistance?
Yes, they offer installation assistance for various parts. Customers have expressed satisfaction with the team's help in ensuring proper installation of parts.
What do customers say about the availability of parts at NAPA Auto Parts?
Many customers report that NAPA Auto Parts often has the specific parts they need in stock, even when other stores do not. Reviewers appreciate the quick service and organized store layout.
Where is NAPA Auto Parts - Genuine Parts Company located?