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Quality Auto Parts

Name: Quality Auto Parts
Address: Austin, US
Telephone: +18662933731
Rating: 4.4623

106 reviews

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+18662933731

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5900 Balcones Dr, Austin, TX 78731, USA Get Directions

auto parts stores Top Car Parts Shops in United States Top Car Parts Shops in Texas

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ABOUT Services Excellence Summary

Quality Auto Parts provides reliable OEM parts and accessories for you. Since 2002, we have helped hundreds of thousands of customers worldwide. Our team offers high-quality parts for every vehicle. Situated in Chicago, IL, our suppliers are spread across North America. We strive to find the best part for you at a great price and close to your location. Whenever you face challenges finding a specific part, you can rely on us. We ensure you return to the road swiftly by delivering your order to your business, residence, or mechanic. Your car, truck, or van can break down at any time, and we appreciate that. A car's ability to run on its own is crucial. Our sales team is available throughout the year. Our sales team is available 24 hours a day, seven days a week. Our sales team can help you place orders from 6am-9pm CST 7 days per week. Contact us now

SUMMARY Reviews Summary

Customer reviews for Quality Auto Parts are overwhelmingly positive. The company's representatives, Caleb, Frank, and Wendell, are always ready to assist and know parts very well. This results in the prompt identification of the right part for the customer's needs. Moreover, the ordered parts, such as engines or transmissions, arrive quickly and are of excellent quality. There is genuine concern for the customers' satisfaction, proven by follow-ups post-purchase and during installation. Although 25% restocking fees are high, the company has consumer-friendly return policies. Other positive comments include quick shipping, excellent communication, and good customer services. Enough packages are packed with caution, I have used Quality Auto Parts, and I highly recommend them to anyone in search of an auto part.

Andrew left a 1 star review

★☆☆☆☆

On TrustAnalytica

Nov 13

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Reputation Change over time

Pros & Cons

PROS

recommend (16)

very helpful (6)

highly recommend ... (6)

very knowledgeab ... (4)

recommended (3)

very professiona ... (2)

very responsive (2)

very satisfied (2)

great service (2)

good communicati ... (2)

Cons

dirty (1)

horrible (1)

unprofessional (1)

worst experience ... (1)

stay away (1)

Quality Auto Parts Reviews: 106. Average Rating: 4.5

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Reviews (3) Google Reviews (103)

Andrew

on Trustanalytica

Fix negative reputation Fix negative reputation

I was searching for a abs module for my 2004 jaguar xj8, when a i found upon quality auto parts. i was searching for a SPECIFIC part # when i spoke to the representitive she was so enthusiastic that she had the EXACT part number i was searching for. I repeated the # and she said YES thats it !!! I deal with a jaguar specialist and he told me to ONLY get the EXACT part # so i was excited to find it!!! Of course when the part came I bring it over to my mechanic UNopened and I dropped it off there. He later calls me and reminds me that he said to ONLY get the same EXACT number, I said yes .... Of course the number Does NOT match. I called quality auto parts and told them the issue and wanted to return for a refund... This person get on phone and starts telling the part will fit and ALL I have to do is Now change the Module and my perfectly working Pump, flush, refill and bleed brakes. So I Supposed to incur an extra 3 to 5 hours of labor Plus all the extra materials to complete the job? I explained I would have never would have ordered the part and the ONLY reason I did was because Their representitive Assured me it was the SAME EXACT number.... They then said they listed to the recording and the Representitive never said that....BOLD FACE LIE!!!!!! Of course it's against company policy for me to listen to it, even though I'm half of the conversation Now they want me to return the part and charge me 25% restocking fee and postage back I am disputing with my credit card company and hopefully get a full refund. These are nothing but India phone scammers with a new scam. Imagine saying yes to EVERYTHING and when someone wants a refund you just charge them 25% even though you just lied to them. A 25% commission on every sale is not bad..... Listen DYIrs and people looking to Save a few bucks of your hard earned money buying used..... My ONLY advice is STAY AWAY FROM quality used auto parts............... THIS IS JUST A SCAM SERVICE..... These 5 star reviews are bogus. Check Yelp reviews

Terry

on Trustanalytica

Fix negative reputation Fix negative reputation

Buyer beware of this company, it has been taken over by a foreign Indian company. Very very bad. He will argue and get irritated with you if you question him.

jan

on Trustanalytica

Fix negative reputation Fix negative reputation

After installing the engine this Poor Quality business sold me, it failed completely after only100 miles! They refused to accept any responsibility for the failure which was due to a crack in the engine that evaporated all of the water out. I sent them photos of the damaged engine as it was received and they suggested I spend more money with them on another engine! - without honoring their warranty which states they cover " ... defective parts and items sent incorrectly."!

Andrew left a 1 star review

★☆☆☆☆

On TrustAnalytica

1 year ago

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