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Radiant Plumbing & Air Conditioning

Name: Radiant Plumbing & Air Conditioning
Address: Austin, US
Telephone: +15126904935
Rating: 3.4286

7 reviews

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+15126904935

Open 00:00-23:59 now

901 Reinli St, Austin, TX 78751, USA Get Directions

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ABOUT Services Excellence Summary

Brad and Sarah Casebier founded Radiant, with over twenty years of experience, the company has provided exceptional plumbing, HVAC, and drain services. We are a well-known name in Central Texas, thanks to our amazing customer service, funny ads, and friendly team. We are known for our long-standing reputation in the state, including 5-star ratings on Google, many awards and recognitions, and thousands of customer reviews. Our entire team is dedicated to serving you! As a family-owned and operated business, we are always focused on improving and providing the best possible service. Radiant is not only a plumbing and heating company; we are the best in everything. We work hard to make sure we offer the best service to our customers and have fun while doing it. Our company has a strange culture. We make videos of our team members performing toilet tricks (you read that correctly) and give back to the community and our customers.

Kurt left a 1 star review

★☆☆☆☆

On TrustAnalytica

Sep 08

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Reputation Change over time

Pros & Cons

PROS

on time (2)

very professiona ... (1)

very pleasant (1)

very knowledgeab ... (1)

will definitely ... (1)

great people (1)

very impressed (1)

did a wonderful ... (1)

Cons

overcharged (1)

do not use (1)

awful (1)

stay away (1)

high prices (1)

Radiant Plumbing & Air Conditioning Reviews: 7. Average Rating: 3.4

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Reviews (2) Google Reviews (5)

Kurt

on Trustanalytica

Fix negative reputation Fix negative reputation

Stay away from this company. The management is only out to make quick money. They charge high prices and the technicians are not allowed the time for good work. I hired Radiant for A/C maintenance and was happy with the routine service. When I had to replace two A/C systems I hired Radiant despite their quote was 50% higher than competitors. I didn't get the excellent work promised as the justification for the high price. The technicians had to replace both systems in one day instead of the explained two days. The ducts were connected in the easiest way, not the proper way. When I didn't accept the work a quality control technician inspected the work and agreed with my complaints. Nothing happened for two month and then Radiant called and insisted that the work was done correctly (Radiant are the experts to decide, not me) and unless I pay the final amount same day the invoice would go to collection. The fact that one system failed after a month due to a badly made wire connection and actually was incorrectly wired didn't make Radiant reconsider their claim for having provided excellent work.

Mary

on Trustanalytica

Fix negative reputation Fix negative reputation

My parents needed to replace a sewage grinder pump (the pump itself should be a maximum of 4000 to 5000 dollars). They were in a rush to have it fixed because family was in town visiting. Radiant charged them $17,000 dollars for this service which make's absolutely no sense. Neighbors who have had the same item replaced only paid $7000. So you're telling me the cost of labor is like $10,000 or more? RIDICULOUS. My parents have been asking multiple times for an itemized receipt and radiant has sent 3 receipts without itemization. They have spoken with managers and so many different employees. The company doesn't know how to cover up that they significantly overcharged so instead they just say they can't provide an itemized receipt. What an awful and corrupt business. We are in the process of taking this to a news reporter to make sure everyone knows how they are scamming people. I have found several other reviews with similar experiences. So in short, DO NOT use this company unless you want to lose money and get the worst customer service.

Kurt left a 1 star review

★☆☆☆☆

On TrustAnalytica

1 year ago

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