Althouse Restore

Greg Althouse founded the company in 1988. Initially, it primarily cleaned carpet and upholstery in El Paso. The company now devotes significant effort to water extraction, fire damage restoration, and General Contracting. Althouse Restore focuses on providing excellent customer service and becoming the best professional company. Greg's IICRC training also motivated his employees. Over 90% of employees have achieved IICRC training. Several employees are already IICRC-certified. His experience as a weather analyst on a U.S. Navy aircraft carrier was invaluable. He received a bachelor of business management degree from Parks University Fort Bliss. Greg is now Senior Practicing Flooring Inspector IICRC-certified and NWFA certified. His customers range from local carpet shops needing inspections to Shaw Industries, the world's largest carpet manufacturer. He has also traveled to Albuquerque for inspections. Twelve IICRC certifications, including Master and Journeyman certifications, are held by him. The Althouse Restore trucks provide high-powered suction to clean carpets, grout, upholstery, and air ducts. This is the right machine for emergencies where water needs to be removed quickly. Additionally, the truck-mounted pressure washers can be used to remove soot and oil from driveways. Five different drying services are offered by Althouse Restore. They include carpet, hardwood floors, and underneath your cabinets. A handheld and motorized "top down" drying mechanism extracts water from the carpet without requiring removal. Traditional carpet and pad cleaning are also possible if needed. Store areas for fire remediation are also available at Althouse Restore. Insurance companies need access to a computerized inventory and photos. Technicians have attended classes to learn how to remove soot-laden smoke with IICRC-approved tactics and equipment. We have been certified by the IICRC, a non-profit certification and standards organization. Our technicians must complete annual education requirements, which are tracked by the IICRC. Technicians must also attend weekly technical training sessions. Stressful clients are taught how to communicate empathy and professionalism.

Althouse Restore has generated positive feedback, with many customers praising the firm and its staff. In assessing the customer satisfaction feedback, the greatest expenditures for the company are the restoration projects. The reconstruction of the upstairs bathroom, first floor, and AC unit water damage are among the major initiatives. Some key components enhanced their customer satisfaction, such as time management and essential installations, making them controversial. The company's customer satisfaction rate is quite high due to the work completed quickly and accurately, as well as the systems installed. The customer service from the company has always been reported as being exceptional, with customer care being the first strategy used to ensure satisfaction. The comments also indicate that the organization is accessible and professionally handles insurance work. In addition to proving that the firm is associated with project expertise, these findings reveal which of the following is correct. Other customers' satisfaction is derived from the identifying the cause of the leak to prevent future damage and what needs to be completed to eventually win their trust.