W.W. Estes, our founder, purchased a used Chevrolet truck that he used to transport livestock from his Virginia neighbors to the market. He started the business to help support his family through The Great Depression. Estes initially focused on livestock and farm supplies to small and large towns and farms. W.W. hired his first drivers and started a Chase City office in Virginia. The company was then officially called Estes Express Lines.
Today, W.W.'s one-man trucking operation is the largest privately owned freight carrier in the country. With more than 22,000 employees and a vast fleet that includes over 8,500 tractors and 34,000 trailers. We have operations in 270 terminals that cover all 50 states in the U.S, Canada, Mexico, and Puerto Rico. Our company has received many awards for safety and consistency along with exceptional customer service.
W.W. Estes would be surprised at how much his business has changed if he could see the company today. However, we believe he would be more pleased to learn that the company's achievements are due to the honesty, hard work, and commitment to customer needs that allowed him to survive during the 1931 economic crisis. Shipping and the logistics industry have changed a lot over the last 90 years. Still, the company continues to provide reliable and responsive freight solutions that allow customers to focus on what's most important.
Reviews Summary
Themis company, Estes, has generally great reviews from customers, highlighting the upbeat workers in the stores and on the roads as well as the timely deliveries. Customers have voted top marks for excellent customer service, like that of the delightful and hardworking Armando. He has stayed as the customer's favorite driver among all drivers they have worked lt bitter. The review from a client who had to deliver some furniture from Estes said the driver was cool. Staff are always ready to help, the properties are clean and organized, and delivery packages are consolidated efficiently. One loyal customer even singled out an employee called Barbara Bertolli for praise saying they are her favorite face throughout the Wilk and says the communication is good. This makes their delivery of the business orders smooth. I would recommend the company to anyone who values timely and reliable services.
Frequently asked questions
7 questions
What do Estes Express Lines clients say about their delivery services?
Clients frequently praise the punctuality of delivery services, with multiple reviewers noting that packages consistently arrive on time. The helpfulness and professionalism of drivers, particularly mentioning individuals like Armando, also receive high marks.
Does Estes Express Lines offer expedited LTL delivery, and how do customers feel about it?
Yes, they provide expedited LTL delivery services. Customers have expressed satisfaction with the efficiency and reliability of this service, highlighting the positive experiences with their delivery drivers.
Can I get live tracking support with Estes Express Lines, and what do customers say about it?
Yes, they offer live tracking support. Customers appreciate this feature, as it enhances the overall delivery experience by providing real-time updates on their shipments.
What services does Estes Express Lines provide?
Estes Express Lines offers a range of services including LTL Freight Shipping (Standard, Expedited, Scheduled Pickup), Consolidated Cargo Services (Domestic, International, Management), Customer Service (Live Tracking, Scheduling Assistance, Claim Processing), and Delivery Services (Residential, Commercial, Liftgate Delivery).
How does Estes Express Lines handle customer claims?
They provide claim processing as part of their customer service offerings. Reviewers have noted their helpful staff in assisting with claims, contributing to a positive customer experience.
What do customers say about the staff at Estes Express Lines?
Customers frequently highlight the friendliness and helpfulness of the staff. Many reviews mention the organized and clean property, as well as the team's willingness to assist with various needs.