Customer serviceQuick repairsCommunicationFair pricingProfessional staffHonest mechanicsHonestyEfficient serviceTimely mannerRide to work
About this business
At Total Auto Repair and Tire Service, a family business, we prioritize customer relationships before everything else. From the moment you set foot on our property, we will treat you with the utmost respect until the end. A friendly staff will greet you upon arrival, and complimentary snack and refreshment options will be available while you wait. We also provide transportation via our shuttle service should you require it. Our modern diagnostic equipment and software ensure we diagnose problems with the highest level of precision in your car. Only Original Equipment Manufacturer (OEM) or OEM-quality parts are installed by our ASE or Brand Certified Technicians. You can rest assured that the first time your car is fixed, it is fixed correctly. Receive a customized vehicle health report with any service. We are like a family who prioritizes making your experience enjoyable and stress-free.
Reviews Summary
Busy? Well here is a summary of the reviews you wanted so badly. This auto shop is considered a top fixing place that is run and managed by professionals. They are known for their skilled and efficient work. They communicated effectively with their customers. One client remarked that they were stressed and worried from the very start, but the minute they walked in, they felt cared for. Another pointed out that throughout the repair, the staff were detailed oriented proving how careful they are. Some were clueless about vehicles and their systems, but they mentioned how patient and informative the mechanics were in explaining the issues. This allowed them to be comfortable throughout the repair and trust they were not going to be taken advantage of. It was easy impressing the customers with their services, and a majority agreed to recommend their services to friends. The auto shop was described as honest and transparent. A customer recommended that someone is new to the place but is looking for a reliable auto repair shop they don't need to worry about this the place to go to. The shop is a place to go for preventive maintenance and repairs and most clients will consider their services again. There are more benefits than repair when you go to this shop, which includes super service like rides, oil change, and quick services making it a great experience. It was also considered a place that prioritizes the customer with women acknowledging how comfortable they were in the shop. Total Auto Repair is thought to be a place that cares for their customers, and the feedback from the customers confirms this by thanking the staff.
Frequently asked questions
7 questions
What do Total Auto Repair and Tire Service clients say about the work?
Clients frequently praise the team's professionalism, honesty, and the quality of repairs. Many highlight the friendly atmosphere, effective communication, and timely service, noting that their vehicles were fixed correctly and promptly.
Does Total Auto Repair and Tire Service offer transmission replacement in El Paso?
Yes, they provide transmission replacement as part of their auto repair services. Their ASE or Brand Certified Technicians ensure that repairs are done correctly using OEM and OEM-quality parts.
What are the operating hours for Total Auto Repair and Tire Service?
Their hours are as follows: Monday: 8:00 AM-5:00 PM, Tuesday: 8:00 AM-5:00 PM, Wednesday: 8:00 AM-5:00 PM, Thursday: 8:00 AM-3:00 PM, Friday: 8:00 AM-5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get a standard oil change at Total Auto Repair and Tire Service?
Yes, they offer a standard oil change along with synthetic and quick oil change options. Their team is noted for providing efficient service and ensuring customer satisfaction during the process.
How does Total Auto Repair and Tire Service handle preventive maintenance?
They provide preventive maintenance services including fluid checks and replacements, tire rotations, and battery checks and replacements. Customers appreciate the detailed vehicle health reports they receive after service.
What electrical services does Total Auto Repair and Tire Service provide?
They offer electrical services such as battery replacement, alternator repair, and electrical diagnostics. Reviewers commend their thorough approach and clear explanations regarding electrical issues.
Where is Total Auto Repair and Tire Service located?