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REI

Name: REI
Address: Houston, US
Telephone: +18322378833
Rating: 4.6117

103 reviews

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+18322378833

Open 10:00 AM-8:00 PM now

17717 Tomball Pkwy, Houston, TX 77064, USA Get Directions

camping store Top Camping stores in United States Top Camping stores in Texas

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ABOUT Services Excellence Summary

This is the official website of Recreational Equipment, Inc., which operates under the name REI. REI believes the best place to be is outside. Their goal is to inspire a love of nature and sport in everyone. Since 1938, they have been harnessing the power of nature. Equipment rental and clothing are available from their expert staff. You can go on an outdoor adventure, explore one of ours, or tell your own riveting story. REI isn't a company you own. Every product you buy from them is an investment in the conservation of nature. REI welcomes everyone, whether they are new to the outdoors or have been playing outside for years. REI Santa Monica is just a block from 3rd Street Promenade and offers an extensive selection of outdoor clothing and equipment for cycling, hiking, and kayaking. Santa Monica Bike Shop can help you stay active on trails and streets all year long with its many services. With their ski and snowboard shop, you'll be ready for the slopes. REI will help you get ready for whatever the next adventure may be.

SUMMARY Reviews Summary

Customer satisfaction about the company's service and staff is extremely high based on the bulk of the feedback. Customers frequently mentioned the expertise and friendliness of the salespeople, with thanks for exceptional sales care. Many clients mentioned the outstanding service they received due to the salespeople's product expertise. The high level of service inspired some customers to consider getting a long-term membership, emphasizing the sales team's readiness to assist. Customers responded positively to the company's store design, indicating that the store was well-organized. Customers were particularly vocal about how inadequate the selection was, which is evident in the customer comments. Customers responded favorably to a number of elements, including the company's service and selection. The items describe how general customer impressions can differ and include detailed feedback on how the store's atmosphere, like the water, could be improved. Customers were also extremely pleased with the company's service requirements and the friendly and approachable sales team, explaining how they transformed a negative situation into a positive one.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

very helpful (6)

very knowledgeab ... (5)

helped me (4)

great customer s ... (3)

helpful and frie ... (2)

knowledgeable st ... (2)

great staff (2)

great experience ... (2)

great service (2)

very personable (2)

Cons

horrible (3)

not going back (1)

felt uncomfortab ... (1)

expensive (1)

uncomfortable (1)

REI Reviews: 103. Average Rating: 4.6

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