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  1. US
  2. TX
  3. San Antonio
Planet Bike

Planet Bike

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Open 10:00 AM-7:00 PM now
6504 Bandera Rd #2, Leon Valley, TX 78238, USA Get Directions
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ABOUT   Services Excellence Summary

Service List Below is a list of mechanical services we offer at our repair shops. Unindicated labor costs $45 an hour. Free estimates are available anytime; consultations are not necessary. We will provide turnaround dates and cost estimations before your bike leaves our shop. You can call us at any location with your queries. Full-service bicycle retailer and repair shop We have a wide range of components, brands, and accessories. Our repair shops are staffed with highly trained personnel. Inventory is available for a flat tire, regardless of membership. We are fixtures in the bicycle market and have made a significant contribution to an expanding bike market. Our repair shops have the most dependable professionals. Consumers may replenish supplies used at our shops for next season by clicking their mouse. Our friendly and competent professionals will help you with your bicycle service requirements, regardless of your expertise. Only labor; no parts. Get a 20% discount at a local cycle shop and a flat tire at participating locations.

 

SUMMARY   Reviews Summary

Customers are pleased with the service provided by Planet Bike. This review site offers a lot of positive customer feedback and is getting more reviews than average. NPS 82 points combined with a ⭐️⭐️⭐️⭐️⭐️ rating is significant. This is attributable mainly to the helpful owner Carlos and his emphasis on friendly and knowledgeable customer service. Carlos extends an open door policy to ensure customer satisfaction. The one negative review was for an unreasonable expectation that the current bike swap policy does not cover. This is not covered by other stores as well. Customer feedback usually averages above four stars, showing appreciation for the service and pricing. The workers at the shop are hard workers and are also honest. A highlight of the customer feedback is the owner who takes a hands-on approach to repair and still has time for new customers. The store was a positive experience, which is why most clients will return for the needed service and to buy their next bike. Customers feel cold-call the joy of biking when they set foot in this co-zy shop, where no one is meeting an agenda with 15 years of bike service. The shop has a valuable skill in a do it yourself bike repair which is good for a small shop that creates authenticity in the store to. It builds some of them for riding life's stressful situations and allows service a bike to grow. Customers know the store is safe and ever expanding and respond with enthusiasm. This store is innovative and deserving of that bicycle, homemade baked good, or exotic serving required for hiring maintainers that have expertise. This is a shop where your life will be permanent.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (5)
very friendly (4)
great service (3)
very helpful (3)
highly recommend ... (3)
decent prices (2)
reasonable price ... (2)
highly knowledge ... (2)
great customer s ... (1)
will come back (1)
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Cons
rude (3)
unprofessional (2)
upset (1)
would not recomm ... (1)
not recommend (1)
very disappointe ... (1)
disappointed (1)
waste your time (1)
over priced (1)
bad customer ser ... (1)
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Planet Bike Reviews: 64. Average Rating: 3.3
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