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Review Keywords Analysis

  1. US
  2. TX
  3. San Antonio
Pure Energy
Pure Energy
Pure Energy
Pure Energy

Pure Energy

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231 E Rhapsody Dr, San Antonio, TX 78216, USA Get Directions
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ABOUT   Services Excellence Summary

Pure Energy is a top installer of high-quality PV solar panels in San Antonio, Texas. Justin Griffith set up the company in 2014 as he noticed a gap between what suppliers could offer and the quality of products and services customers were getting. The company has come a long way since then, and its fame and size have increased significantly. Pure is not only San Antonio's largest installer of high-quality PV solar panels today but also operates in other Texas markets. Pure Energy has made many advancements in recent years, including many new markets in late 2019 and accelerated expansion into surrounding states. In 2018, Pure Energy was proud to welcome Rob Dickson, Texas Sky Solar Lubbock Texas, and his team into the family. This valuable partnership included a top Lubbock-based sales team that has brought an excellent combination of support and service to the West Texas region. Pure has opened a new facility in Colorado and an installation and sales office in Waco Texas. This facility houses thousands of panels and an internationally-respected installation team. We are dedicated to providing high-quality solar products for the residents of Waco. Pure Energy has also made significant investments in customer support and customer service to achieve the best possible customer experience. Our company will provide a reliable, consistent experience for our customers for many decades. Our commitment to our customers and partners is not over once your panels start producing clean, cost-efficient energy. Pure experts can also provide support and service for your solar system now and in the future, depending on your needs. We have become such a part of the Pure family, and we have established an organisation that can take on long-term commitments to all of our customers. We hope to be San Antonio (and Texas)'s highest-rated installer in all aspects of our businesses. We make all our investments and choices based on the long-term commitment we have to our customers and business partners.

 

SUMMARY   Reviews Summary

Many reviews of Pure Energy's solar panel service and approach emphasize a positive assessment. A substantial number of the analyzed reviews are positive, illustrating a high level of satisfaction among customers over the high quality of Pure Energy's service. The reviews show that Pure Energy underscores quality service, including attention to detail and problem resolution capabilities. They show that most customers are satisfied with the company's customer support and honesty in service delivery. Overall, a majority of clients trust the company to deliver on their promises. The knowledge of the staff is high on many reviews, with the customers saying that the employees possess complete knowledge of their work. Sales agents are also commended in many reviews for their service quality and the comprehensive nature of information they provide. Many reviews indicate that the solar panels are of high quality, and the experience is worth the investment because of the long-term benefits. Good service reviews are many, but many customers can attest to how the company’s solar panels have helped them save on electricity costs. The quickness and efficiency of the installation are indicated by many clients. Installers undergo good training, as they are qualified to carry out their installations complexity. Some clients are worried about certain issues like cost and are helped, indicated in several reviews. They say that they received good support, which made them decide to buy the solar panels. This shows that many clients are happy with the services Pure Energy provides. Many customers indicate that they can refer their friends or family to buy the solar panels, showing that they are pleased with the services they received (TrustPilot).

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (11)
highly recommend ... (5)
very knowledgeab ... (3)
great job (3)
very informative ... (3)
feel comfortable ... (2)
very happy (2)
great company (2)
extremely profes ... (1)
on time (1)
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Cons
disrespectful (3)
stay away (3)
disappointed (2)
rude (2)
waste your time (1)
unfriendly (1)
poor communicati ... (1)
worst experience ... (1)
too small (1)
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Pure Energy Reviews: 101. Average Rating: 4.0

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S
Sheri
on Trustanalytica
We love, love, LOVE our solar panels from Pure Energy! We’ve had them for 3 years. And their customer service is amazing! Nick Pinegar went above and beyond to connect me with John Bevins, who is our go-to guy for questions or assistance of any kind and is always willing to help! Nicole is also excellent at helping with any requests and knowing how to get what we need!
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